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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** CoCard Business - **Location:** Roseville, CA, United States - **Experience:** Experienced - **Salary:** $43,680.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Software as a Service, Program Optimization, System Configuration, Payment Systems, Issue Tracking Systems, Networking Hardware, Internetworking, Local Area Networks, Remote Access Technology, Remote Service Software, Retail Software, Software Deployment, Wi-Fi Technology, Network Routers, Tablet Computers, Peripherals, Firewalls (Computer Science) - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7bfbb4af406ff023 ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, This position requires strong technical troubleshooting skills, attention to detail, and the ability to communicate technical concepts clearly to both technical and non-technical users., * 2+ years of technical support, IT help desk, desktop support, or POS support experience preferred. * Strong troubleshooting skills across Windows environments, software applications, and networking. * Knowledge of TCP/IP networking, routers, firewalls, Wi-Fi, and internet connectivity troubleshooting. * Experience with POS systems, payment terminals, or retail technology is highly desirable. * Familiarity with CRM and ticketing systems. * Strong analytical, problem-solving, and diagnostic skills. * Excellent verbal and written communication skills. * Ability to manage multiple priorities in a fast-paced support environment. * High school diploma or equivalent required., * Experience supporting payment processing systems or merchant services. * Experience in banking, fintech, SaaS, or eCommerce technology environments. * CompTIA A+, Network+, Google IT Support, or related certifications. * Experience with remote support tools and software deployment. * Bilingual (Spanish) is a plus. ## Description We are seeking a technically skilled IT Support Specialist to join our growing team. This role is ideal for someone who enjoys troubleshooting technology, solving complex technical issues, working directly with customers, and supporting mission-critical payment systems. The successful candidate will serve as the first point of contact for merchants, sales partners, and internal teams requiring technical assistance with hardware, software, networking, and payment processing solutions., As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support for POS systems, payment terminals, networking equipment, software applications, and merchant account services. You will diagnose and resolve technical issues remotely and onsite while delivering an exceptional customer experience., Technical Support & Troubleshooting * Provide Tier 1/Tier 2 technical support via phone, email, chat, and remote access tools. * Diagnose and resolve hardware, software, network, and connectivity issues. * Troubleshoot payment terminals, POS systems, card readers, printers, tablets, and related peripherals. * Configure, install, and maintain payment processing equipment and software. * Support merchant-facing applications and integrated payment solutions. * Assist with software deployment, updates, upgrades, and system configurations. * Troubleshoot internet connectivity, routers, firewalls, switches, Wi-Fi networks, and local network infrastructure. * Escalate complex technical issues when necessary while maintaining ownership of resolution. Implementation & Training * Install and configure POS hardware and software both remotely and onsite. * Assist merchants with menu builds, software setup, system optimization, and operational workflows. * Train customers on the use of payment technology solutions and best practices. * Document installation procedures and implementation outcomes. Ticket Management & Documentation * Manage support requests through CRM and ticketing systems. * Maintain detailed documentation of troubleshooting steps, resolutions, and customer interactions. * Monitor open tickets and provide timely updates to customers and internal stakeholders. * Ensure service level objectives (SLOs) and response time expectations are met. Customer & Partner Support * Deliver exceptional technical support to merchants, sales partners, and internal teams. * Assist with account-related inquiries, billing questions, and service requests. * Collaborate with Sales, Operations, and Product teams to resolve customer issues. * Participate in an on-call rotation for evenings and weekends to support critical customer needs. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Enterprise Python: Software That Lives Long And Prosper](https://www.wearedevelopers.com/videos/946-enterprise-python-software-that-lives-long-and-prosper) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)