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# IT Specialist

- **Company:** HighTechLending, Inc
- **Location:** Delray Beach, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Service Pack, Wi-Fi Technology, Information Technology, Servicenow, Windows Client, User Accounts
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f5b4de8c9f014d0e

## About the Role

Do you have experience in Ticketing system technical support?, * 3-5 years of IT support, help desk, or technical support experience.

 * Experience supporting Windows 10/11, macOS, Microsoft 365, and mobile devices.
 * Familiarity with Active Directory, ServiceNow (or similar ticketing systems), and basic networking concepts.
 * Strong communication, organizational, and customer service skills.
 * Self-motivated, proactive, and comfortable coordinating directly with end users.

## Description

Join our team as an IT Specialist and become a critical part of the technology that powers our organization. We are seeking an experienced IT Specialist to provide day-to-day technical support and help maintain the operational health of end-user systems and IT infrastructure. This role serves as the primary point of contact for employee technical issues while supporting software updates, system maintenance, and IT projects across the organization., * Provide technical support via ticketing system, email, phone, and in-person assistance.

 * Troubleshoot hardware, software, and connectivity issues across Windows, macOS, iOS, and Android devices.
 * Coordinate with end users to schedule system updates, maintenance, and device access.
 * Deploy software updates, security patches, and system upgrades.
 * Support IT projects including workstation refreshes, application rollouts, and system migrations.
 * Manage user accounts, password resets, and Microsoft 365/Active Directory administration.
 * Troubleshoot Wi-Fi, VPN, and basic network connectivity issues.
 * Maintain accurate documentation within the ticketing system.
 * Assist with IT asset inventory and lifecycle management.
 * Communicate effectively with users regarding maintenance activities and support requests.


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