> Markdown version of [/jobs/ext/529919-ai-adoption-capability-lead](https://www.wearedevelopers.com/jobs/ext/529919-ai-adoption-capability-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AI Adoption & Capability Lead - **Company:** eBay - **Location:** Draper, UT, United States (Remote available) - **Experience:** Expert - **Salary:** $86,800.0 - $150,100.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software Tools, Automation Anywhere - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=905c4854921d00f8 ## About the Role Do you have experience in Technical Proficiency?, * 5+ years of experience in Capability Development, AI Transformation, Product Operations, or Change Management; experience in a global customer service or marketplace environment preferred. * The "Builder" Skillset: You are hands-on. You have a track record of personally creating your own content, frameworks, and pilots. You don't just manage a process; you build the solution. * The "Translator" Skillset: You have an outstanding ability to take complex AI concepts and make them accessible, actionable, and exciting for non-technical audiences. * Technical Proficiency: You stay ahead of AI trends and are personally proficient in using AI tools to improve your own work and the work of others. * Influence Without Authority: Experience navigating a global matrix, building trust with senior stakeholders, and driving results as an individual contributor. * Clear and Structured Communication: Outstanding skills in synthesizing information for both working teams and senior leadership. * Bias for Action: Confident operating in ambiguity, balancing multiple priorities, and a willingness to take ownership, test ideas, and iterate based on results. Preferred: * Experience with AI adoption metrics and performance analytics. * Familiarity with AI Tools and their application in a customer service context. * Exposure to global organizational development or regional change management. ## Description We are looking for an AI Adoption & Capability Lead-a high-impact individual contributor who is equal parts Technical Builder and People Translator! This role exists to make AI adoption "real" inside GCX by bridging the gap between technical innovation and human execution. You aren't just instructing people how to use a tool; you are crafting the roadmap for how our leadership and support layers (Team Leads and Coaches) will move from basic AI awareness to high-proficiency usage. This is an individual contributor role with high exposure, requiring a candidate who can translate sophisticated product roadmaps into practical behavioral change while ensuring technology augments human connection., * Architect AI Fluency: Orchestrate the end-to-end strategy and enablement frameworks to transition the team from AI awareness to practical proficiency. You will personally build "demystification" programs (e.g., AI Power Hours) that turn sophisticated technology into practical leadership tools. * Evolve Leadership Capability: Own the development roadmap for Team Leads and Coaches. You will curate and build high-impact learning experiences centered on the "Human + AI" leadership model-prioritizing Strategic Thinking, Decision-Making, and Coaching in an augmented environment. * Bridge Product & People: Act as the primary "Translator" between Product and Operations. You will turn technical tool roadmaps into operational readiness plans, ensuring our leaders are equipped to champion and coach new AI workflows from the moment of launch. * Strategic Workflow Consultation: Serve as a core partner in redefining how work gets done. You will consult on organizational workflow redesign, identifying opportunities where AI can automate the routine to allow our people to focus on high-value human connection. * Drive Cultural Change: Act as a high-visibility change agent within GCX to reduce fear and resistance. You will embed our DNA into every initiative, ensuring AI adoption is used for professional growth and empowerment rather than a disruption. * Measure & Report Impact: Define the North Star metrics for AI success. You will analyze performance data and employee sentiment to demonstrate how genuine AI adoption directly drives business outcomes, such as Customer Effort Score (CES) and operational efficiency. * Influence Senior Leadership: Synthesize complex adoption and capability data into clear, high-level narratives. You will prepare and present materials that guide senior leadership in making critical decisions on AI strategy and people investment. ## Related Videos - [Every CEO needs a digital twin to understand the scope of generative AI](https://www.wearedevelopers.com/videos/1006-every-ceo-needs-a-digital-twin-to-understand-the-scope-of-generative-ai) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Terraform for Developers](https://www.wearedevelopers.com/videos/3-terraform-for-developers) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) - [Headless Flipper - embeddable mobile devtools for your CI and beyond](https://www.wearedevelopers.com/videos/451-headless-flipper-embeddable-mobile-devtools-for-your-ci-and-beyond) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud) - [Transforming Software Development: The Role of AI and Developer Tools](https://www.wearedevelopers.com/magazine/527-transforming-software-development-the-role-of-ai-and-developer-tools) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care)