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# Production Support Engineer

- **Company:** Agama Solutions
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Salary:** $91,520.0 - $93,600.0
- **Contract:** Permanent contract
- **Skills:** Bash Shell, Databases, Monitoring of Systems, Python (Programming Language), OpenShift, Windows PowerShell, Ansible, SQL Databases, Scripting, Grafana, Splunk, Appdynamics
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=36688cff3bb48c1f

## About the Role

Do you have experience in Systems & applications support?, * 4+ years of Production Support / Systems Operations experience.

 * Hands-on expertise with OpenShift, Ansible, and automation scripting (Python, Shell, PowerShell).
 * Strong experience with monitoring tools such as Grafana, Splunk, AppDynamics, and ITRS.
 * Solid SQL and database troubleshooting skills.
 * Experience supporting large-scale, high-availability 24x7 production environments.
 * Strong knowledge of incident management, RCA, problem management, and BCP/DR processes.
 * Excellent documentation, communication, and stakeholder management skills.



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