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# Technical Support

- **Company:** DENSO International America, Inc.
- **Location:** Battle Creek, MI, United States
- **Experience:** Starter
- **Salary:** $46,197.0 - $57,699.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Information Systems, Peripherals, Hardware Infrastructure
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d7dcd3e2016158ca

## About the Role

Do you have experience in Customer communication?, Do you have a Associate's degree?, * Associates degree in related field

 * 0-3+ years' experience
 * Knowledge of information systems policies, procedures and terms
 * Knowledge of hardware components and software applications
 * Ability to read and understand technical documentation
 * Skills to investigate information using several distinct sources in situations where problems are limited and solutions are not readily apparent
 * Written and verbal communication skills to interpret information or formulate responses to internal customers based on general knowledge of products, programs or procedures
 * Customer service and problem-solving skills
 * Organizational skills including attention to detail, time management and multi-tasking skillsEager to learn and support new systems and applications

## Description

* Provides support to end-users on a variety of issues.
 * Identifies, researches and resolves technical problems.
 * Responds to telephone calls, e-mail and employee requests for technical support.
 * Performs software and application installation and upgrades.
 * Documents, tracks and monitors problems to ensure resolution in a timely manner.
 * Administers end-user workstations and supports end-user activities.
 * Sets up desktops, installs software, sets up printer connections, changes out peripherals and cleans hardware.
 * Receives and routes tickets to more experienced Help Desk Administrators as required.
 * Performs other duties as assigned.


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