> Markdown version of [/jobs/ext/531130-helpdesk-tier-1](https://www.wearedevelopers.com/jobs/ext/531130-helpdesk-tier-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Tier 1 - **Company:** TGIPOWER, LLC - **Location:** Palm Beach Gardens, FL, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Monitoring of Systems, Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, Data Logging, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Network Server - **Published:** June 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9e725b2e41595e94 ## About the Role Do you have experience in Standard operating procedures drafting?, The ideal candidate will possess relevant experience in a high-paced Business IT Support Environment. A positive attitude, strong customer service orientation, and the ability to effectively follow through on customer requests and support issues are essential. Demonstrating exemplary work ethic, consistent performance, reliability, and punctuality are our top priorities. Candidates should exhibit strong organizational skills, the capacity to prioritize multiple tasks, and the ability to thrive under pressure and tight deadlines. Flexibility in scheduling is required to accommodate project deadlines, urgent issues, and after-hour maintenance calls. Detail-oriented individuals who understand the significance of proper documentation and time logging in a professional services environment will excel in this role. *If you have less than 2 years of IT experience, please refrain from submitting your resume*, * Excellent written and verbal communication skills. * Strong troubleshooting abilities and the capacity to follow instructions. * Proficient documentation skills, including the creation of standard operating procedures. * Ability to handle multiple priorities and respond urgently to situations requiring quick resolutions. * Professional demeanor. * Strong service orientation. ## Description * Proficiency in Ticketing Systems and Monitoring Software is advantageous. * Handling Managed Solutions from various providers. * Competency in Computer Hardware. * Troubleshooting Software Issues. * Installation, configuration, and troubleshooting of Network/Local Printers, scanners, and other peripherals. * Strong background in Windows 10. * Exposure to Office 365. * Desktop support expertise, particularly in resolving issues with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). * Installation and management of software, including updates and tools. * Providing customer service support over the phone. * Remote support knowledge. * Networking and troubleshooting proficiency. * Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365. * General understanding of IT Support client handling and various customer service scenarios. * Setting up mobile devices from different vendors with diverse requirements. * Responsibilities and duties may evolve and be reassigned based on company priorities and business requirements. * Successful candidates will possess excellent communication skills, the ability to thrive under pressure and deadlines, and adept handling of complex customer situations. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)