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# Help Desk Engineer

- **Company:** Flagship Networks, Inc.
- **Location:** Shelton, CT, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, Remote Backup Services, Microsoft Office, Windows Servers, Network Monitoring, VMware Virtualization, Firewalls (Computer Science), Fortinet, Veeam, SentinelOne Expertise, Cisco
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=17c1d026eb745281

## About the Role

Do you have experience in Managing clients in a customer support role?, The candidate should have 3 to 5 years of experience providing levels 1 and 2 support to larger client bases with diverse technologies. Experience with a Managed Service provider and the use of the the tool sets of an MSP, as listed below, are a major plus.

 * Connectwise
 * ITGlue
 * NinjaOne RMM or similar
 * LogicMonitor, Auvik or similar client network monitoring tools
 * Cove, Veeam, Datto or similar backup and disaster recovery technologies
 * Endpoint security platforms such as SentinelOne, Huntress, etc.

The candidate should be able to communicate effectively between technical and business professionals and be fluent in the technologies we focus on, such as:

 * Microsoft Windows Server / Active Directory
 * Office 365 / Azure
 * Microsoft Email Solutions
 * VMWare Virtualization Solutions
 * Firewall (Fortinet, Cisco)
 * Switching (Dell, Meraki, Cisco)
 * Meraki, Ruckus and Ubiquiti Wireless
 * On Premise / Cloud Backup Solutions

As a first point of contact for support issues for our clients, outstanding customer service and communication skills are required.



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