> Markdown version of [/jobs/ext/531257-it-support-technician](https://www.wearedevelopers.com/jobs/ext/531257-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Technician

- **Company:** FEASTECH DATA CORP
- **Location:** Bedford, MA, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $68,806.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, JIRA, Microsoft Azure, Desktop Computing, Issue Tracking Systems, Microsoft Office, Networking Basics, Software Engineering, Microsoft InTune, Information Technology
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=74a148a8e4cbf481

## About the Role

Do you have experience in Ticketing system technical support?, * 3+ years of IT support experience, preferably in a corporate environment.

 * Proficiency with Microsoft Office 365 and Active Directory.
 * Familiarity with help desk tools and basic networking concepts.
 * Strong problem-solving, organizational, and communication skills with an ability to work effectively across different user groups.
 * A customer-focused and team-oriented approach, with experience supporting high-level managers and executives.
 * Availability to work in office 5-days per week.

Preferred Skills

 * Exposure to InTune, Azure, or manufacturing environments is a plus.

Travel

 * Up to 5%.

Physical Requirements

 * Ability to lift IT equipment as needed.

If you are passionate about IT support and eager to gain hands-on experience in solving hardware, software, and application issues while providing excellent customer service, we would love to hear from you!

## Description

We are seeking an IT Support Team Member to join our team. The ideal candidate will possess a strong interest in supporting end users and must have previous experience. You will provide technical support to a diverse group of internal customers, including frontline employees, high-level managers, and C-suite executives. Your role will ensure smooth operation of IT systems and equipment, with a focus on efficiency, professionalism, and excellent customer service tailored to varying user needs.

Responsibilities

 * Troubleshoot and resolve hardware and software issues for end users at all organizational levels, including executives.
 * Perform hardware imaging, deployments, and application updates.
 * Support Windows 10/11, Office 365, and Exchange Online.
 * Manage Active Directory objects, including users, groups, and computers.
 * Provide tailored IT support to remote users, ensuring accessibility and productivity.
 * Document processes and contribute to user education, particularly for non-technical users.
 * Manage and resolve IT Tickets via EasyVista and Jira Service Mangement ticketing systems.


## Related Videos

- [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service)
- [Debugging Humans: How MBTI Helps Engineering Teams Communicate Better](https://www.wearedevelopers.com/videos/100335-debugging-humans-how-mbti-helps-engineering-teams-communicate-better)

## Related Articles

- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)