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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Staff Backline Engineer - Platform - **Company:** Databricks - **Location:** Mountain View, CA, United States - **Salary:** $170,000.0 - $255,600.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Artificial Intelligence, Amazon Web Services, Microsoft Azure, Bash Shell, Big Data, Cloud Computing, Relational Databases, Software Debugging, Distributed Systems, Domain Name System (DNS), Apache Hadoop, Python (Programming Language), PostgreSQL, Linux System Administration, Routing, Packet Analyzer, Performance Tuning, TCP/IP, Apache Spark, Mttr, Software Troubleshooting, Information Technology, Databricks - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=269139830edd4cee ## About the Role Do you have experience in Tooling?, Do you have a Bachelor's degree?, * Application Debugging: Deep expertise in troubleshooting, supporting, and maintaining complex Java, Scala, or Python-based applications * Big Data Ecosystems: Advanced proficiency in managing, tuning, and resolving issues within distributed computing environments, with a strong emphasis on Apache Spark , Hadoop or other Distributed Systems * Database Management: Proficient at debugging, tuning, and resolving issues in SQL-based relational databases, preferably Postgres * Automation & Tooling: Advanced proficiency in building automation frameworks and system scripts using Python or bash/shell * Infrastructure & Networking: Deep foundation in Linux system administration, kernel-level troubleshooting, and complex network diagnostics (e.g., TCP/IP Stack, DNS, routing, packet capture analysis) * Cloud Skills: Extensive hands-on experience debugging, optimizing, and supporting highly scalable workloads across major cloud platforms (AWS, Azure, or GCP) * Expert-level diagnostic skills, with a proven track record of pinpointing root causes in highly complex systems through advanced black-box and system-level troubleshooting * 12+ years of highly technical industry experience in technical support, sustaining engineering or similar roles. * Bachelor's degree in Computer Science or related fields. Pay Range Transparency ## Description The Backline Engineering Team serves as the critical bridge between Frontline Support and Engineering. We handle complex technical issues and escalations across the Data and AI ecosystem. With a strong focus on customer success, we are committed to delivering exceptional customer satisfaction by providing deep technical expertise, proactive issue resolution, and continuous platform improvements. We emphasize automation and tooling to enhance troubleshooting efficiency, reduce manual efforts, and improve the overall supportability of the platform and the health of our products. By developing smart solutions and streamlining workflows, we drive operational excellence and ensure a delightful experience for both customers and internal teams., * Act as the ultimate technical escalation point, driving the resolution of the most complex, high-stakes customer issues on the Databricks Platform through deep analysis of core components, metrics, and logs. * Elevate global team competency by architecting standardized troubleshooting methodologies, comprehensive runbooks, and leading deep-dive technical enablement sessions. * Champion product supportability and observability, by actively partnering with Engineering and Product teams to influence the roadmap and integrate critical feedback. * Spearhead strategic automation and tooling initiatives, driving programs that significantly reduce manual toil and improve global MTTR (Mean Time to Resolution) metrics. * Act as the primary technical liaison between Support and Engineering, driving the enablement strategy for upcoming product features, architectures, and releases. * Lead cross-functional incident response, demonstrating deep ownership and coordinating seamlessly across Engineering, Escalation, and Support teams to resolve critical requests. * Participate in weekday and weekend on-call rotations to ensure continuous coverage. ## Related Videos - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Backend Developer Salary in Germany [2023]](https://www.wearedevelopers.com/magazine/196-backend-developer-salary-in-germany-2023) - [Highest Paying Tech Companies in Europe](https://www.wearedevelopers.com/magazine/162-highest-paying-tech-companies-in-europe)