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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mobile Device IT technician - **Company:** Genesis10 - **Location:** Minneapolis, MN, United States - **Experience:** Starter - **Salary:** $41,600.0 - $45,760.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Backup Devices, Microsoft Outlook, System Center Configuration Manager, Microsoft PowerPoint, Power BI, Information Technology, Casper Suite, Servicenow, Windows Client - **Published:** June 4, 2026 - **Apply:** https://www.dice.com/job-detail/c01be3fb-ea8f-452c-bb64-ca5067b2202c ## About the Role * 1-3 years of experience in IT support, hardware deployment, or a related role * Experience with Apple Business Manager and JAMF * Comfortable with SCCM, Windows 10/11, and Microsoft 365 (Outlook, Teams, Excel, Word) * Experience with ServiceNow or other ITSM tools for asset tracking and updates * Able to work independently and manage time across multiple sites * Strong communication skills for working directly with end users * Valid driver's license and reliable transportation to travel between facilities * Ability to lift 25-50 lbs on occasion * Ability to sit and stand for long periods of time * Ability to work in dusty and dimly lit spaces for hours at a time Desired skills: * Experience with Windows 11 migration or refresh projects * Familiarity with BrightSign, media players, or headless computer upgrades * Exposure to airport systems or working in a regulated environment * Knowledge of Power BI or PowerPoint * entry level candidates or former interns looking to grow in an enterprise IT environment are encouraged to apply ## Description We are looking for a hands-on, self-motivated Mobile Device IT technician to join our client's team. This role will support end users by deploying new hardware, assisting with phone upgrades, and helping to execute IT projects across various metro-area locations. The right candidate enjoys working independently, solving problems on the fly, and getting devices into the hands of users with minimal disruption. This is a great opportunity for someone early in their IT career who is looking to gain enterprise-level experience., * Replacing Apple phones and iPads at various sites in the Twin Cities Metro area * Installing and configuring software, including reinstallation of licensed applications on replacement devices * Enrolling phones in JAMF MDM and assisting with syncing issues * Assisting customers with backing up their data to the cloud and syncing back to replacement devices * Supporting Windows 10 to Windows 11 migrations using a combination of SCCM and Autopatch as needed * Troubleshooting login issues, driver problems, and peripheral malfunctions using tools like Dell Command Update, Windows Update, and manual driver installs * Assisting customers in navigating the basics of their new devices, whether Apple or Windows based * Updating asset records in ServiceNow and helping to retire old equipment from our systems * Following documented processes and offering suggestions for improvement * Supporting Operational and Capital project rollouts and refresh efforts across all locations * Installing large format displays, headless computer systems, or automation systems in airline or passenger-facing environments * Partnering with the IT team and other departments to deploy standard hardware configurations * Other duties as required ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Robots are coming into the wild! 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