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# Desktop Support Specialist

- **Company:** Quantam Solutions
- **Location:** Frankfort, KY, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Software Engineering, Windows Desktop, Office365, Mobile Data
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=64a5f9d6a6bbd264

## About the Role

Do you have experience in Windows?, Do you have a High school diploma or GED?, * Windows desktop operating systems support client hardware and software, including Office 365 applications.

 * Troubleshooting skills.
 * Ability to work in a team atmosphere.
 * Ability to create technical documentation.
 * Provide Tier 2 support to other personnel in the IT Branch.
 * Ability to receive training and retain new knowledge.
 * Ability to be professional and courteous., * Are you willing to undergo a background check, in accordance with local law/regulations?
 * Are you able to work onsite in Frankfort, KY Monday-Friday, 8am-5pm?
 * How many years of experience do you have troubleshooting desktop, notebook, hardware, and software issues?

Education:

 * High school or equivalent (Required)

## Description

* Main responsibility is to administer KSP Desktops, Notebooks, and Mobile Data Terminals (and accompanying equipment).
 * Hardware and software support, including specialized law enforcement software and devices.
 * Assist with IT equipment in KSP cruisers.
 * Work with vendors for support on workstation issues.
 * Coordinate with Tier 1 and 3 personnel on support issues
 * Work with the IT Ticket System
 * Performs other tasks and duties as assigned or needed by the agency.


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