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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Intermediate Application Support Specialist - **Company:** Grant Leading Technology, LLC - **Location:** Riverdale Park, MD, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Collaborative Software, Issue Tracking Systems, Enterprise Software Applications, Information Technology - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f3469f16289c6452 ## About the Role Do you have experience in Customer support?, Do you have a Associate's degree?, * Associate degree in Information Technology, Computer Science, Business Administration, Technical Communications, or a related field * Minimum of five (5) years of experience in application support, help desk operations, customer support, technical documentation, or a related technical role * Experience creating and maintaining user guides, technical documentation, or operational procedures * Strong customer service skills with the ability to effectively support users with varying technical backgrounds * Excellent written, verbal, and listening communication skills * Demonstrated troubleshooting and problem-solving abilities * Ability to work independently while managing multiple priorities and tasks * Must be able to pass a federal government background check (Public Trust Clearance) * Must live in the United States and a US Citizen or Permanent Resident Preferred Skills: * Experience supporting federal government agencies or government contractor programs * Familiarity with IT service management processes and ticketing systems * Experience with Microsoft Teams, Zoom, and other collaboration platforms * Knowledge of enterprise applications, infrastructure concepts, and software support best practices * Experience developing training materials and conducting user support activities ## Description Grant Leading Technology is seeking a candidate for an Intermediate Level Application Support Specialist to join our dynamic team. The candidate will provide technical support, customer service, and documentation support for a federal government program. The successful candidate will assist end users with application-related issues, maintain technical documentation, and support daily operational activities. This role requires strong communication skills, technical aptitude, and a commitment to delivering exceptional customer service in a mission-focused environment. This position will be on-site, and the hours are 8 am to 5 pm EST. Responsibilities: * Provide application support to end users by troubleshooting and resolving software and system-related issues * Respond to customer inquiries via phone, email, and collaboration tools in a professional and timely manner * Prepare, edit, and maintain technical documentation, user guides, operations manuals, and system support materials * Conduct technical research and collaborate with technical staff to ensure documentation accuracy and completeness * Support users of custom applications by assisting with system functionality, navigation, and issue resolution * Configure and coordinate virtual meetings using collaboration platforms such as Microsoft Teams and Zoom * Document customer issues, track resolutions, and escalate complex problems when necessary * Assist with administrative and operational activities in support of program objectives * Learn and support new technologies, applications, and infrastructure-related processes as required * Maintain a professional, positive, and customer-focused approach in all interactions ## Related Videos - [Agentic DevOps: How AI-Powered Automation Transforms Software Delivery on GitHub and Azure](https://www.wearedevelopers.com/videos/1539-agentic-devops-how-ai-powered-automation-transforms-software-delivery-on-github-and-azure) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [You’re a great coder? 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