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# IT Support Associate

- **Company:** IBA InfoTech Inc.
- **Location:** Kernersville, NC, United States
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Linux, HP Thin Clients, Information Technology, Cisco
- **Published:** June 14, 2026
- **Apply:** https://ibainfotech.com/it-support-associate

## About the Role

* A+, Network +, or other IT industry-standard certifications.
 * Experience troubleshooting integrated and interdependent computer systems.
 * Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
 * Ability to prioritize work based on department and production objectives
 * Service Management, Project Management, and Inventory Management skills
 * Excellent written and verbal communication skills.
 * Ability to work, prioritize and make decisions independently in a fast-paced production environment.

## Description

* Allocation, maintenance, and troubleshooting of IT equipment used in Amazon Operations facilities.
 * Handles support requests and procedures across the network.
 * Assist in training new hires.
 * Continuous learning of new technologies.
 * Ability to support customers from multiple buildings in the area, as well as remote customers.
 * Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.


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