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# Technical Analyst

- **Company:** Index Analytics Llc
- **Location:** Milford Mill, MD, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $64,600.0 - $86,100.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Databases, Customer Data Management, Data Processing
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b38b80563a46599f

## About the Role

Do you have experience in Research?, Do you have a Bachelor's degree?, * US citizen or Authorized to Work and lived in the US for 3 of the last 5 years. Must be able to obtain a U.S. Federal government client badge and pass a government Public Trust.

 * 2-4 years of relevant experience in case management, benefits or eligibility processing, health program operations, or similar high-volume, process-driven environments; bachelor's degree preferred but not required, with relevant experience considered in lieu of a degree
 * Strong attention to detail with ability to manage moderate to high case volumes
 * Experience with case management systems, CRM platforms, or similar data tools
 * Ability to follow structured workflows while exercising sound judgment
 * Clear and professional written and verbal communication skills
 * Authorized to work in the U.S. with ability to obtain a Public Trust clearance

Preferred

 * Experience supporting federal or state health programs (e.g., CMS, Medicaid, Medicare)
 * Familiarity with HIPAA and federal data handling requirements
 * Experience working in regulated, audit-driven environments

## Description

Index Analytics is seeking a Technical Analyst II to support the IDR process. The Analyst will work as a member of a multi-disciplinary team to review medical and billing documentation and collect information from disputing parties to assist in the resolution of disputes.
Responsibilities

 * Closely review disputes in the Federal IDR Portal.
 * Leverage previous experience in medical record review/billing to perform case file reviews using multiple government and IDRE systems and databases.
 * Coordinate within a team of Analysts to meet productivity goals for triaging and resolving open disputes.
 * Based on case review provide an assessment to inform decisions regarding eligibility and other dispute related determinations
 * Identify gaps in documentation/materials needed for expeditious case resolution.
 * Develop overall recommendations for enhancements to business processes, workflows, case intake/management.
 * Research and develop meaningful guidance in the form of training materials, job aids, and operational documents.
 * Performs data collection from multiple sources to include the web, client databases, and other resources.


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