> Markdown version of [/jobs/ext/532497-it-support-technician](https://www.wearedevelopers.com/jobs/ext/532497-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** CYNET SYSTEMS INC. - **Location:** Riverview, FL, United States - **Salary:** $47,840.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** Cyber Security, Knowledge Management, Microsoft Office, Peripherals, Laptops, Servicenow - **Published:** June 14, 2026 - **Apply:** https://www.careerjet.com/jobad/usa4299cedb96023e4708a80df7615dea9 ## About the Role * 1+ years of experience in IT support. * Experience with Microsoft Windows 11, MS Office products (2016 and later), laptops, printers, and peripherals. * Familiarity with working concepts of Fulfilment Centres. * Experience in ticketing tool, preferably ServiceNow. * Experience in Imaging and familiarity with tools like Pixie boot., * Excellent customer service skills. * Completes assignments with/without direct supervision and is a good team player. * Disciplined, punctual, and a team player. * Experience in using manual and semi-automatic jacks. * Due to nature of job, The candidate must have ability for lifting and moving boxes (not over 50 pounds). * Maintain workplace hygiene. ## Description * Provide support to the end-user community as per agreed processes and support levels. * Manage activities related to new hire support from IT hardware perspective. * Retrieve devices from terminated users. * Provide peripheral support like issuances of mouse, keyboard, docking station, etc. * Perform incident resolutions and request fulfilment and support end users on a variety of issues. * Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection. * Work within the guidelines and routines defined for the product or assignment. * Work to ensure relevant KPI/PI's goals for the team they are working with are met for the product or assignment. * Provide the end user the support that is agreed upon. * Provide information to end users in the event of operational disturbances. * Act as action owner of the cases or orders they are assigned to. * Determine and assign correct priority on created or received cases and act according to given instructions. * Escalate cases to other support functions when necessary. * Contribute to the identification and escalation of problems in supported services and solutions. * Contribute to knowledge management and the documentation of errors and known workarounds. * Follow the requirements concerning Information Security described in client Policy. * Utilize and contribute to the Knowledge Management System. * Support 2nd and 3rd line teams with problem identification and resolution as required. * Act as dispatcher of incoming tasks. * Ensure correct use of applicable security policies and raise security issues where discovered. * Drive the identification and escalation of problems in supported services and solutions. * Drive knowledge management and the documentation of errors and known workarounds. * Contribute to discussions on methods to improve team efficiency and delivery quality. * Participate in development of new operation techniques and contribute to designing solutions in support. * Coordinate and secure specialized training for specific support tasks requiring unique knowledge. * Collect measurement data (resolution time, work effort, and others) as assigned by management. ## Related Videos - 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