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# Tech Support Specialist (Tier 2)

- **Company:** AMERINATIONAL MANAGEMENT SERVICES, INC.
- **Location:** Orlando, FL, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Password Cracking, Software Applications, Web Applications, Software Troubleshooting
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=456ad94df2f3df94

## About the Role

Do you have experience in Software troubleshooting?, * Self Motivated with a desire and drive to work hard and grow yourself both personally and technically

 * Facilitate outbound and inbound calls to prospect for and qualify prospective users

 * Ability to work well in a tight knit team environment

 * Ability to multi task and manage multiple priorities with grace.

 * Flexibility - We focus on the customer, so we must be able to help them even if it's somewhat "outside" the scope of our service.

 * Exceptional communication skills both written and oral, * Customer Service: 3 years (Preferred)

## Description

Fast growing company with a 40 year track record of success seeks motivated, intelligent, responsible, tech savvy individuals to join our expanding client support team.

If you want to make a real difference - this might be what you're looking for.

The ideal candidate will be comfortable speaking with small business owners over the telephone, and helping them diagnose/troubleshoot technical issues with a web based "CRM" (Customer Relationship Management) software application.

Essential Duties and Responsibilities:

 * Accurately identify and troubleshoot issues and provide resolution for our web based CRM (Customer Relationship Management) software application over the phone or 'screen share'.

 * Facilitate new user training and on-boarding - Help customers (small business owners) set up their application and customize to their specific needs.

 * Facilitate password recovery requests, answer 'how do I' questions, solve browser related issues and general web application troubleshooting.

 * Maintain a positive, friendly, "customer first" tone and help customers understand the system without overwhelming them with "tech jargon".


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