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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - II - **Company:** INDIMADE BRANDS LLC - **Location:** Strongsville, OH, United States - **Experience:** Starter - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Azure, Backup Devices, Business Software, Business Systems, Software Documentation, Data Validation, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Netsuite, Networking Basics, Shopify, Systems Integration, TCP/IP, Wireless Networks, Wi-Fi Technology, Computer Networking Systems, Warehouse Management Systems, Reliability of Systems, Peripherals, Information Technology, Laptops, Cisco, User Administration, User Accounts - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b32b9b2038f1120d ## About the Role Do you have experience in Windows?, This is an ideal opportunity for an early-career IT professional who is eager to learn and grow. The role offers exposure to systems administration, networking, security, and business applications, including ERP and warehouse systems. Success in this position requires curiosity, strong problem-solving skills, and the ability to leverage modern tools-including AI-to work efficiently and continuously improve processes., * 1-3 years of IT support, help desk, or related experience * Strong troubleshooting skills across hardware, software, and basic networking * Working knowledge of Windows operating systems and Microsoft 365 * Basic understanding of Active Directory and user account management * Strong organizational and time management skills * Ability to work both independently and collaboratively Preferred * Exposure to Cisco networking or firewall technologies * Experience with MDM or endpoint management tools * Familiarity with Azure or other cloud platforms * Experience with ERP/WMS systems (e.g., NetSuite) * Experience with security tools or awareness platforms * Strong Excel skills, * Curiosity and willingness to learn new systems and technologies * Proactive mindset with a focus on continuous improvement * Strong communication skills and ability to support non-technical users * Ability to leverage modern tools, including AI, to solve problems effectively and efficiently, * Microsoft 365 : 1 year (Required) ## Description We are seeking a hands-on Systems Support Specialist II to support day-to-day IT operations across a cloud-first environment. This role is focused on end-user support, device management, and maintaining reliable system performance across the organization., End User Support & Operations * Configure, deploy, and support PCs, laptops, handheld scanners, and peripherals * Troubleshoot hardware, software, printer, and connectivity issues * Provide support for Microsoft 365 including user accounts, licensing, and access management * Assist with onboarding and offboarding processes, including account setup and equipment provisioning * Support and maintain WiFi, printers, and general office IT systems * Administer and support RingCentral phone system (user setup, call flows, devices) * Respond to and prioritize support requests, ensuring timely and effective resolution Systems & Infrastructure Support * Assist with Active Directory user and group management * Support basic networking functions (TCP/IP, DNS, DHCP, VPN concepts) * Monitor system health, backups, and endpoint performance * Assist with patching, updates, and endpoint maintenance * Support a cloud-first infrastructure with a focus on Microsoft 365 and Azure environments * Assist with firewall and wireless network configurations (including Cisco environments as applicable) Security & Compliance * Support security awareness programs (e.g., KnowBe4 or similar platforms) * Assist with endpoint security, MFA, and access controls * Help monitor and respond to alerts from security tools (e.g., Darktrace or similar platforms) * Maintain adherence to IT security policies and best practices Business Systems & Operational Support * Support warehouse technology, including handheld devices and WMS systems * Gain exposure to and assist with NetSuite and other business applications * Assist with reporting, data validation, and Excel-based operational tasks * Support system integrations and process improvements where applicable Process Improvement & Documentation * Document recurring issues, solutions, and standard procedures * Contribute to internal knowledge base and user documentation * Identify opportunities to improve workflows, support processes, and system reliability * Leverage AI tools and modern platforms to troubleshoot, automate, and enhance efficiency Vendor & Cross-Functional Coordination * Coordinate with external vendors (hardware, software, ISP, and service providers) as needed * Partner with internal stakeholders to support business operations and technology needs * Escalate issues appropriately and follow through to resolution Cross-Functional Systems & Business Support · Provide Level 1 support for ERP, ecommerce, and general business applications · Assist with Shopify and related app troubleshooting and user support · Troubleshoot application and system issues for users across multiple departments · Assist with documentation, testing, process improvements, and cross-functional projects, * On-site role, 5 days per week. * Moving between two buildings 30 mins apart as needed for support. * Occasional after-hours or weekend support as needed * Participation in on-call rotation * Ability to lift and move IT equipment (up to approximately 25 pounds) * Work performed in office, warehouse, and technical environments ## Related Videos - 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