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# Help Desk Technician - Bilingual

- **Company:** Sabio Systems
- **Location:** Albuquerque, NM, United States
- **Salary:** $39,520.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Macintosh Computers, Apple IOS, Computing Platforms, Chrome OS, Computer Networks, Data Transmissions, Microsoft Office, Remote Desktop Services, Enterprise Software Applications, Gsuite
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6e76b5821b6e8d57

## About the Role

Do you have experience in Windows?, We're actively recruiting for a bilingual, fluent English/Spanish, customer focused to service a key client of ours., * At least 1+ years of experience in a technical related field.

 * Familiarity with Active Directory (account unlocks, password resets, group access)
 * Prior experience in a call center or high-volume support environment
 * Must be bilingual, fluent English/Spanish.
 * Ability to handle back-to-back calls while maintaining quality
 * Strong phone presence and active listening skills
 * Clear communication with non-technical users
 * Ability to de-escalate frustrated users professionally
 * Knowledge of multiple hardware and software platforms such as Mac and Windows operating systems, IOS, Chrome OS, Android, etc.
 * Foundational knowledge with Microsoft Office 365, Google (G-Suite), Operating Systems, device management tools, interactive panels, hardware, software, troubleshooting methodology, networking concepts, and customer service.
 * Have one industry standard certification and/or the ability to work towards one of the following certifications within a one-year time frame;
 * CompTIA: A+ or Network+
 * Must pass Fingerprinting criminal background check.
 * $19.00/hr

## Description

* Responds to all telephone calls and/or e-mail by staff inquiring about technology problems or the status of repairs within established service level agreements (SLA).
 * Provide technological support to local & remote locations in accordance with established policies and procedures.
 * Ability to utilize remote desktop programs and device management systems to remotely assist and troubleshoot technical issues for end users.
 * Performs system upgrades, installs software packages, and runs diagnostics to ensure proper system functionality.
 * Track equipment inventory; assignment, transfer and salvage; collaborate on potential purchases.
 * Resolve technical issues, and advise/implement appropriate action/solutions.
 * Communicate regularly and collaborate effectively with customers and team members.
 * Maintain records of daily data communication transactions, issues and remedial actions taken, or installation activities.
 * Provides feedback to managers regarding job status, customer relations, and supply needs.
 * Assist coworkers in the execution of established processes and escalations.
 * Other duties as assigned.


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