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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Technician - **Company:** Catapult Solutions Group - **Location:** Lebanon, NH, United States - **Experience:** Starter - **Salary:** $52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Linux, Networking Basics, Password Management, Public Key Infrastructure, Server Administration, Server Supported Gaming, Microsoft InTune, Casper Suite, User Administration - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e7d7ea2569ebcaad ## About the Role Do you have experience in macOS administration?, * 1-3 years of experience in a helpdesk, desktop support, or IT support role (Level 1/2) * Strong hands-on experience supporting macOS in a business environment * Experience with an MDM platform (Mosyle preferred; Jamf, Intune, or Kandji acceptable) * Working knowledge of Windows networking fundamentals, including mapped drives, permissions, and Active Directory basics * Comfort working physically with hardware: racking/unracking equipment, cable management, switch installation, and PDU work * Strong troubleshooting skills and clear written and verbal communication * Ability to work onsite in West Lebanon, NH two days per week Preferred Qualifications * Experience with Bitwarden or similar enterprise password managers * Exposure to server administration (Windows or Linux) * Familiarity with storage platforms and capacity expansion projects * Experience with PKI/certificate management on endpoints * Prior experience supporting warehouse or distribution environments Work Environment * This role splits time between standard office/helpdesk support and hands-on work in warehouse and server room environments. Candidates should be comfortable lifting and moving IT equipment and working around racks, cabling, and power distribution hardware. ## Description Full-time, standard business hoursOverviewOur client is seeking an IT Helpdesk Support Technician (Level 1/2) to provide hands-on end-user support and assist with a range of active infrastructure projects. This is a hybrid role based out of West Lebanon, NH, requiring two days per week onsite. The right candidate is comfortable splitting time between day-to-day helpdesk tickets and project-based work in a mixed Mac/Windows environment, including physical work in warehouse and server room settings.Key, * Provide Level 1/2 helpdesk support to onsite and remote end users, including warehouse staff and office personnel * Support and troubleshoot macOS devices, including imaging, deployment, and configuration of new MacBook Pros for end users * Administer and support devices through Mosyle MDM, including enrollment, policy management, and troubleshooting * Manage and troubleshoot mapped network drives and file share access * Provide auxiliary server support, including basic administration, monitoring, and escalation * Support password management workflows and user administration in Bitwarden * Assist with storage expansion initiatives, including capacity planning support and hardware installation * Support power infrastructure work, including PDU configuration and migration to utility power * Assist with endpoint certificate authority (CA) renewal planning and deployment across managed devices * Support physical infrastructure projects, including relocating equipment between racks and top-of-rack switch setup and cabling * Document procedures, asset moves, and configurations; maintain accurate ticket records ## Related Videos - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents) - [Should Tech Managers Be Developers First? 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