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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** BERKELEY COUNTY GOVERNMENT - **Location:** Moncks Corner, SC, United States - **Experience:** Experienced - **Salary:** $49,218.0 - $56,601.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Computer Literacy, Desktop Computing, Computer Equipment, Information Technology - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f1928932b1a6d64a ## About the Role Do you have a valid Driver's License license?, Do you have experience in Customer communication?, Do you have a Associate's degree?, * Associate's degree in a related field; * Two (2) years of computer experience; * Or equivalent education, and/or experience. * Must have and maintain a valid driver's license for South Carolina with safe driving record; Special Requirements: * A+ certification desired; * Departmental testing may be administered during interview; * A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file. Knowledge, Skills and Abilities: * Skill in excel with attention to detail for working with departmental projects. * Skill in filing, customer service, math, data entry and correct grammar usage. * Skill in the use of general office equipment. * Ability to be detail oriented and have excellent customer service and communication skills, both written and oral. * Ability to efficiently complete tasks by following established guidelines/procedures with minimal direct supervision. * Ability to use computers. * Ability to repair, develop or install software, hardware and systems. * Ability to establish policies and create plans for and guide implementation of systems. ## Description * Serves as first contact for helpdesk operations. * Answers telephone calls to assist computer users encountering problems. * Performs diversified duties including answering incoming telephone calls, entering information and data into the computer system, drafting, editing and distributing correspondence as well as other related duties as assigned. * Dispatching Help Desk request to the appropriate team member. * Observes and troubleshoots equipment operation and error lights to detect malfunction. * Operate and monitor cameras, audio, and streaming equipment during County Council meetings (approximately twice per month after hours). * Set up, test, and operate sound systems for groundbreakings, press events, and other county functions. * Ensure microphones, speakers, and recording equipment are functioning properly prior to events. * Assist with setup and breakdown of A/V equipment. * Troubleshoot audio/video issues during live events as needed. * Records problems which occur and places service calls. * Maintains equipment, software and media inventory records. * Troubleshoots existing applications and consults with IT staff for solutions on computers. * Performs system maintenance functions as directed including windows and office updates and other software updates. * Educates office personnel in the use of software and utilities. * Maintains PC workstations. * Troubleshoots hardware problems on workstations, printers, copiers and cell phones. * Utilizes existing software to keep an inventory and maintenance agreements and contacts technicians for equipment repairs. * Analyzes problems to develop solutions involving computer hardware and software. * Oversees the daily performance of computer systems. * Trains staff and users to work with computer systems and programs. * Performs other duties as assigned., The work is regularly performed in a relatively safe, secure and stable work environment. Thirty-seven and one half (37.5) hours per week. Normal working hours are Monday through Friday from 8:30am to 4:30pm with the ability to work flexible hours when necessary. Will serve in a departmental on-call rotation for emergencies. Scheduled hours/days, job location, duties and any other information contained herein is subject to change. May be required to work extra hours and to perform extra or different duties during emergency situations. ## Related Videos - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview)