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# Technical Support

- **Company:** Hired By Matrix, Inc.
- **Location:** Raleigh, NC, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Macintosh Computers, Apple Mac Systems, JIRA, Microsoft Office, Break Fix, Information Technology, Servicenow
- **Published:** June 9, 2026
- **Apply:** https://www2.jobdiva.com/portal/?a=2rjdnw2ul1twlengmdwfo4q4w090d207aekzoc3sepx6rzkr0d372vt9oqieuezl&compid=0/jobs/32421590#/jobs/32421590

## About the Role

* Proven work experience as an IT technician.
 * Ability to diagnose and troubleshoot variety of technical issues related to Windows, networking, MS Office suite, Mac, iPhone and Android OS.
 * Good analytical, problem solving and communication skills in English.
 * Be approachable and openly communicable with other employees at the office and senior management.
 * Ability to patiently provide verbal and written technical help to end users.
 * Be able to work in a team and communicate effectively.
 * College/BSc degree in Information Technology, Comp Sci or relevant field.
 * Bachelors would be preferred but a computing degree is a must.

## Description

* Identify and provide technical support to users for hardware and software related problems.
 * Proficient in installation, troubleshooting problems/errors and support for Windows 11, MacOS and MS Office 365 suite of applications.
 * Knowledge of troubleshooting iPhone and Android phone OS related issues.
 * Provide support for printers, AV and conference rooms at the office.
 * Knowledge of Jira and Service-Now ticketing desks.
 * Monitor and respond to requests received through the help desk.
 * Perform break-fix support for laptops and docks/peripherals in a timely manner.
 * Manage and maintain office hardware inventory.


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