> Markdown version of [/jobs/ext/533702-regional-security-operations-center-rsoc-supervisor](https://www.wearedevelopers.com/jobs/ext/533702-regional-security-operations-center-rsoc-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Regional Security Operations Center (RSOC) Supervisor - **Company:** Thermofisher Scientific - **Location:** Cincinnati, OH, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Cyber Security, Information Systems, Monitoring of Systems, Lenel - **Published:** June 5, 2026 - **Apply:** https://dejobs.org/x/x/D91FB64C759A49D199585CA4BF280DD4/job/ ## About the Role * 5+ years in physical security or security operations, with SOC/monitoring center experience. * 3+ years supervisory or program-lead experience managing operational teams (or programs) in a multi-shift environment. * Hands-on experience with access control systems and SOC monitoring tools (S2 Global preferred). * Strong knowledge of VMS/CCTV, visitor management, mass notification and incident management platforms. * Experience writing SOPs, escalation matrices and operator training programs. * Strong verbal and written communication skills and demonstrated stakeholder management. * Flexibility for shift work and ability to respond to incidents outside standard hours., * Prior experience supervising regional SOC/RSOC programs or onboarding multiple sites into a centralized SOC. * Familiarity with Milestone Corporate XProtect, Enterprise Visitor Management, and Lenel S2 Global Access Control. * Experience in controlled substance / DEA vault security programs a plus. * Associate's or bachelor's degree in Information Systems, Security Management or related field. Competencies: * Strategic, program-level thinker who can operationalize policy into measurable outcomes. * Strong leader and coach; able to set clear standards and drive contractor/operator performance. * Detail-oriented, process-driven and collaborative across IT, Facilities and regional leadership. ## Description The RSOC Supervisor is responsible for program-level leadership of the Regional Security Operations Center (RSOC) supporting sites onboard to the RSOC. This operationally focused supervisor provides high-level oversight of RSOC performance, defines and enforces alarm triage and escalation policy, acts as the regional security systems specialist, and leads onboarding and continuous improvement for RSOC-supported sites. The RSOC Supervisor sets standards, governs operational outcomes, and escalates incidents and systemic issues. How you will make an impact: * Serve as the program owner for RSOC operations within the assigned region: set RSOC strategy, governance, operational standards and KPIs. * Provide high-level supervision of RSOC performance and staffing models (scheduling, readiness, coverage). * Lead executive- and regional-level reporting on RSOC activity, trends, and KPIs (alarm handling times, false-alarm rates, incident closure metrics). * Define and maintain the alarm triage matrix, escalation playbooks and operator SOPs for access control, intrusion and life-safety events; ensure consistent, auditable responses across onboarded sites. * Own incident-handling standards and post-incident review processes; coordinate root-cause analysis and systemic remediation with site stakeholders. * Ensure shift-to-shift pass-down quality and enforce accurate incident documentation and reporting practices. * Act as the regional access control specialist: set access provisioning/revocation policies, validate access control system configurations and S2 views/dashboards used by operators, and own access-control-related exception processes. * Troubleshoot escalated access control issues and coordinate with Security Systems Engineers, IT and vendors for technical remediation. * Maintain processes for badge administration and access-related requests routed to the RSOC. * Lead RSOC onboarding for sites: validate system readiness (access control, video, visitor management), define alarm mapping and escalation paths, assign monitoring profiles and confirm operational playbooks. * Develop and maintain operator training curricula, run competency assessments and periodic drills; set minimum operator proficiencies. * Implement QA practices for operator performance and system monitoring (VMS, access control, incident platforms). * Drive continual improvement - implement automation, tuning rules and processes that reduce manual tasks and false alarms. * Serve as the RSOC's primary point-of-contact for regional Facilities, IT, HR, site security leadership and compliance teams. * Ensure RSOC policies and operations comply with applicable regional privacy/regulatory requirements (e.g., GDPR) and local audit needs. * Own program-level vendor relationship management and contracts oversight (service-level expectations, escalations)., Reporting & work environment: * Reports to the Global Technical Security Senior Manager * FTE role requiring onsite presence. Occasional travel for onboarding or incident response. All other duties as assigned. ## Related Videos - [Better Together: Leveraging Your Observability Tools as a SIEM](https://www.wearedevelopers.com/videos/2118-better-together-leveraging-your-observability-tools-as-a-siem) - [Microservices? Monoliths? 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