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# IT Support Technician (L2 - Onsite)

- **Company:** Insight Global
- **Location:** Jacksonville, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Antivirus Softwares, Macintosh Computers, Apple Mac Systems, Software Applications, Microsoft Azure, Cloud Computing, CompTIA Network+, Windows Search, Windows Servers, Azure Active Directory, Microsoft InTune
- **Published:** June 5, 2026
- **Apply:** https://dejobs.org/x/x/21D4E41FBE014E55BF3AA64E2B373D80/job/

## About the Role

3+ years of IT support experience (Windows) required

-Must be experienced with L2 tickets and issues

-Prior MSP experience

-Must be experienced with email support

-Intermediate server skills and experience -Bachelor's degree in IT or related is a plus

-CompTIA Network+ and Security+ certifications

-CCNA,CCNP certifications

-Experience with Cloud networking (AWS, Azure)

## Description

Our Technician Support Specialists are instrumental in assisting TBS clients in resolving issues related to PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers, and networking infrastructures. We are seeking a candidate who will thrive in our dynamic, fast-paced company. This individual will join a dedicated team responsible for supporting the IT environment of over 250 local small and mid-sized businesses in Northeast Florida.

What you'll be doing:

*Support Microsoft Windows desktop technologies

*Support Apple MacOS desktop technologies

*Support Apple and Android Mobile Devices

*Software installation, configuration, and troubleshooting

*Troubleshoot and repair Windows and Mac workstations

*Advanced Windows Server Active Directory tasks

*Azure Active Directory Management Support, including Intune


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