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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Hardware Specialist - **Company:** vivenu GmbH - **Location:** Düsseldorf, Germany - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Computing Platforms, Data Integrity, Data Analytics, Hardware Asset Management - **Published:** May 30, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=03b4e40f4762aea9 ## About the Role Do you have experience in Logistics?, * Educational Background: Successfully completed vocational training with a technical focus or a university degree. * Passion for Technology: A strong passion for technology and a deep interest in understanding complex technical interdependencies. * Technical Aptitude & Learning: A quick learner with the ability to rapidly master new technical systems, devices and software platforms. * Operational Rigor: A structured, organized and independent approach to work, ensuring high-quality output across all tasks. * Excellent Time Management: The ability to prioritize tasks effectively and maintain composure during high-pressure seasonal peaks. * Hardware Logistics Expertise: Ideally, initial experience in hardware logistics, particularly with the use of Scalefusion. * Analytical Thinking: The capacity to identify trends in hardware defects and translate them into actionable recommendations for Product teams. * Customer-Centric Communication: The ability to deliver clear, professional technical guidance tailored to the needs of different audiences. * Proactive Problem-Solving: A natural talent for identifying bottlenecks and designing scalable, data-driven processes to improve speed and quality. * Adaptability: The capacity to switch between diverse tasks and thrive in a dynamic, fast-paced environment. ## Description * Hardware Lifecycle Management: Lead the deployment, maintenance, and decommissioning of devices, maintaining proactive communication with CSMs, CX Specialists and the US Hardware team. * Logistics & Order Coordination: Oversee hardware orders, replacement processes and return management, ensuring seamless seasonal planning to meet customer demand. * Remote & On-Site Onboarding: Provide expert technical guidance during the setup phase via video calls or occasional on-site visits to ensure a seamless "plug-and-play" experience for event organisers. * Inventory Control & Data Integrity: Maintain and optimise hardware inventory lists and tracking tools, utilizing Excel and dedicated management software to ensure absolute data accuracy. * Incident Response & Support: Actively manage hardware-related customer service requests and lead incident response efforts to resolve technical issues swiftly. * Fulfillment & Shipping Excellence: Own the physical preparation, packing, and on-time shipping of hardware devices to ensure customers are always event-ready. * Season Card Campaign Management: Coordinate specialised Season Card printing campaigns by receiving inquiries, managing the printing process and ensuring timely delivery to end customers. * Internal Enablement & Training: Design and conduct hands-on training sessions for internal teams on printer operations and hardware troubleshooting to scale knowledge across the organization. * Operational Workflow Optimisation: Continuously refine internal workflows and streamline customer communication regarding hardware fulfillment in close alignment with Customer Success Managers. * Strategic Product Feedback: Partner closely with Product and Engineering teams to identify recurring hardware defects and provide actionable feedback to improve long-term reliability. * Demand Forecasting & Planning: Build and maintain data-driven forecasting models for hardware demand to prevent supply chain bottlenecks during peak seasonal periods. * Technical Documentation & Self-Service: Create and manage high-quality technical guides, video tutorials and Help Center articles to empower customers to install and troubleshoot devices independently., Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. 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