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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Engineer - **Company:** Iacono Production Services, LLC - **Location:** Cambridge, MA, United States - **Experience:** Expert - **Salary:** $114,400.0 - $135,200.0 - **Contract:** Temporary contract - **Skills:** Proxmox, Microsoft Windows, Artificial Intelligence, Amazon Web Services, Android Software Development, Apple IOS, Apple Mac Systems, JIRA, Bash Shell, Cloud Computing, Collaborative Software, Computer Networks, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), Python (Programming Language), Windows PowerShell, Productivity Software, Remote Access Technology, Azure Active Directory, Ansible, Zero Trust Network Access, Virtual Local Area Networks, Virtualization Technology, Wi-Fi Technology, Pulumi, Scripting, Okta, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Infrastructure Automation Frameworks, Information Technology, Casper Suite, Fortinet, Gsuite, Terraform, GPT, Google Meet, Servicenow, Vmware - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=513ac491f58b4370 ## About the Role Do you have experience in macOS administration?, * 5+ years of experience in end-user IT support with progressive ownership and operational responsibility * Hands-on support experience across Linux, macOS, and Windows environments * Proficiency supporting iOS and Android devices * Familiarity with MDM platforms such as Fleet, JumpCloud, Intune, or JAMF * Knowledge of identity and access management platforms, including Okta, JumpCloud, or Azure AD/Entra ID * Proficiency administering Google Workspace and supporting productivity tooling * Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, or Freshservice * Working knowledge of networking concepts including DHCP, DNS, VLANs, VPNs, Wi-Fi, and firewall fundamentals * Familiarity with virtualization platforms such as VMware or Proxmox * Ability to perform light scripting or automation using Bash, PowerShell, or Python * Strong troubleshooting, communication, documentation, and organizational skills * Ability to work independently in fast-paced environments while delivering excellent end-user support * Ability to lift up to 40 lbs. and work within office, lab, network closet, and infrastructure environments * Ability to travel occasionally to support office operations, buildouts, or hardware deployments, * Background supporting highly technical engineering organizations such as robotics, AI, embedded systems, or ML teams * Familiarity with Cisco Meraki, Fortigate, or similar networking platforms * Knowledge of conference room A/V systems and collaboration platforms such as Google Meet, Zoom Rooms, Pexip, Logitech, Crestron, or Poly * Familiarity with CrowdStrike or modern endpoint security platforms * Familiarity with AWS or other cloud infrastructure platforms * Knowledge of infrastructure automation or infrastructure-as-code tooling such as Terraform, Pulumi, or Ansible * Familiarity with zero-trust networking or remote access tools such as Tailscale * Background supporting environments aligned with SOC 2, ISO 27001, or similar compliance standards * Experience working in startup or high-growth technology environments * Familiarity with AI productivity tools such as Claude, ChatGPT, or Gemini ## Description HireArt is helping our client find a Senior IT Support Engineer to own the end-user IT experience across device lifecycle management, identity and access, conference room technology, and Tier 1/2 support. In this role, you'll help shape onboarding, device management, service desk operations, and workplace technology processes while delivering high-quality support across Linux, macOS, Windows, iOS, and Android environments. This is a hands-on, customer-facing role for someone who takes ownership, continuously improves processes, and thrives in fast-paced technical environments. The ideal candidate is proactive, highly organized, technically versatile, and passionate about delivering exceptional user support experiences. As a Senior IT Support Engineer, you'll: * Own end-to-end onboarding and offboarding processes, including device provisioning, account setup, access management, hardware recovery, and secure deprovisioning. * Provide Tier 1/2 support for devices, accounts, productivity tools, connectivity, conference room technology, and end-user systems across Linux, macOS, Windows, iOS, and Android environments. * Manage device lifecycle operations, including procurement, imaging, shipping, inventory management, refreshes, MDM enrollment, and secure asset disposal. * Support and improve conference room and A/V systems, including meeting support, troubleshooting, new room buildouts, and vendor coordination. * Maintain ticket queue health, SLA performance, documentation, runbooks, and user-facing knowledge base content. * Coordinate with external IT vendors, contractors, and service providers to support operational needs and escalations. * Partner cross-functionally on IT infrastructure, identity management, networking, security tooling, and operational improvement initiatives. * Identify process gaps and drive continuous improvement across onboarding, asset management, ticket workflows, documentation, and user support operations. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Streaming AI Responses in Real-Time with SSE in Next.js & NestJS](https://www.wearedevelopers.com/videos/1630-streaming-ai-responses-in-real-time-with-sse-in-next-js-nestjs) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)