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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # EV Charging Technical Support Specialist - **Company:** ChargeTronix, Inc. - **Location:** Tustin, CA, United States - **Salary:** $60,320.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Diagnostic Tools, Information Technology - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b14ac6a4d443ff50 ## About the Role Do you have experience in Customer communication?, * Bachelor's degree in Electrical Engineering, Computer Science, or related field preferred but not required. * Proven experience in technical support or field service, preferably in the electric vehicle industry. * Strong understanding of electrical systems, including AC and DC power distribution, wiring diagrams, and electrical codes preferred. * Proficiency in using diagnostic tools and software for troubleshooting electronic devices, networking, software and hardware. * Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences effectively. * Customer-focused attitude with a passion for providing exceptional service andsupport. Ability to work independently and prioritize tasks in a dynamic environment. * Competencies: * Understands and lives a "customer first" mentality with empathy, pragmatism anda hands-on approach * Communication skills, oral and written presentation skills * Champion for Diversity, Equity & Inclusion * Structured, and organized with the ability to prioritize tasks ## Description As an EV Charger Technical Support Specialist, you are a subject matter expert with all things EV charging. You know how to diagnose and repair DC electric vehicle chargers. You will be responsible for providing technical assistance and support to customers and field technicians and reviewing customer tickets regarding electric vehicle (EV) charging equipment. You will troubleshoot issues, offer solutions, and ensure customer satisfaction. This role requires excellent communication skills, a strong technical background in electrical systems, and the ability to work efficiently in a fast- paced environment. You will cover a range of issues with a timely response, preparing equipment, tools, parts, and scope of work for resolving field issues., * Provide prompt and courteous technical support to customers via written andverbal communication. Address inquiries related to EV charger installation, operation, maintenance, and troubleshooting. Diagnose technical issues with EV charging equipment remotely. Utilize technical knowledge and troubleshooting tools to identify problems and implement solutions efficiently. * Assist customers and field technicians with installation procedures, configuration settings, diagnosis and software updates for EV charging stations. Provide clear and concise instructions to ensure proper equipment functionality. * Maintain accurate records of customer interactions, technical issues, and resolutions in a CRM/Ticketing system. Create detailed troubleshooting guides and FAQs to assist customers and improve support processes. * Collaborate with cross-functional teams, including engineering, product management, and sales, to escalate complex issues and contribute to product improvement initiatives. Provide feedback on common customer issues and suggest product enhancements. * Work independently and meet deadlines * Willingness to travel domestically. * Other duties as assigned. ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [The future of automotive mobility: Upcoming E/E architectures, V2X and its challenges](https://www.wearedevelopers.com/videos/374-the-future-of-automotive-mobility-upcoming-e-e-architectures-v2x-and-its-challenges) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)