> Markdown version of [/jobs/ext/534797-it-support-help-desk](https://www.wearedevelopers.com/jobs/ext/534797-it-support-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support & Help Desk - **Company:** Stego Industries - **Location:** San Clemente, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $70,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Access Network, Microsoft Azure, VoIP, Microsoft Outlook, Information Systems, System Configuration, Email Filtering, Microsoft Office, Microsoft PowerPoint, Windows PowerShell, Windows Remote Assistance, Remote Service Software, Microsoft SharePoint, Windows Desktop, Microsoft Power Automate, Office365, Information Technology, Hardware Infrastructure - **Published:** June 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4cad9ab01feb3e83 ## About the Role Do you have experience in iOS?, Do you have a Bachelor's degree?, * Strong oral and written communication skills * Excellent problem-solving skills with a proactive, solution-driven mindset * Reliable and trustworthy * Ability to thrive in a team environment (strong interpersonal skills), * Bachelor's degree in related field or equivalent experience (required) * 4+ years of Information Systems experience (minimum, required) * Proficiency in troubleshooting core O365 apps (Word, Excel, PowerPoint, Teams, Outlook, etc.). * Strong PowerShell experience * Familiarity with Windows, iOS & Android environments, with the ability to troubleshoot both software and hardware * Basic network administration knowledge, especially in Unifi environments * Experience with remote support tools * Experience with Microsoft Azure Environments * A+, Net+, Sec+, AZ900, SC900, MS900 certifications a plus., * Physical ability to perform work daily in an office environment, on-site, San Clemente, CA * Ability to communicate on a daily basis by phone or video conference * Ability to operate standard office equipment and keyboards and remain in a stationary position to work on a computer for prolonged periods * Physical ability to travel to attend team and company meetings and events TRAVEL REQUIRED: * Ability to travel to and attend team meetings, industry meetings, conferences, and events, including nights and overnight stays (approximately 10% of the time) ## Description LOCATION (In office or Hybrid): Stego Home Office in San Clemente, CA (flexibility to work remotely at the discretion of employee's manager) This role will report to the office at least 3x per week (mandatory on Tuesdays), but they may be required to be in the office increased time on a need be basis. The candidate must be located within 1 hour from the office)., The purpose of the IT Support & Help Desk role is to be the first point of contact for all technical inquiries and ensure smooth operations across our IT infrastructure., * Goal Achievement: Collaborate with the Director of Information Systems to achieve individual and subdivision goals and objectives through effective processes, critical thinking, problem solving, and strategy implementation * Technical Support: Serve as the first point of contact for all IT support requests * Office 365 Support: Manage and troubleshoot O365 applications, including Outlook, SharePoint, Teams, and Exchange. Perform tasks such as adjusting email filter policies, managing SharePoint site permissions, and modifying Teams VOIP settings. * PowerShell & Automation: Utilize PowerShell & similar tools to perform advanced Office 365 admin tasks (e.g., jumpstarting mailbox archiving) and optimize workflows using tools like Power Automate and AutoHotkey. * User & Device Management: Handle the onboarding/offboarding of employees, reset MFA and configure new hardware (PCs, phones, etc.). * Remote Assistance: Provide remote support using platforms like Atera/Splashtop to resolve software and hardware issues. * Hardware & Network Troubleshooting: Assist users with setting up devices (displays, docking stations, etc.), perform hardware repairs (RAM, CPU, storage), and administer network access points and firewalls, particularly within the Unifi ecosystem. * Collaborate with External Providers: Work with third-party vendors (e.g., CallTower for VOIP services) to manage external system configurations and licensing. * Company Culture and Core Values: Build strong working relationships and collaborate with other Information Systems team members and all Stego employees. Support and positively contribute to the culture and atmosphere of the subdivision, in alignment with Stego's Core Values. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)