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# Desktop Support Engineer II

- **Company:** Heunets Inc.
- **Location:** Winnsboro, LA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, User Authentication, Microsoft Outlook, Data Migration, Identity and Access Management, Virtual Private Networks (VPN), Networking Basics, Microsoft SharePoint, Wi-Fi Technology, Enterprise Software Applications, Connectivity Problems
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bb2cf07dd0fae876

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * Windows 10 / Windows 11 support

 * Microsoft 365 - Outlook, Teams, OneDrive
 * MFA / Microsoft Authenticator configuration
 * Laptop deployment and endpoint troubleshooting
 * Printer and peripheral troubleshooting
 * Basic networking and WiFi troubleshooting
 * Enterprise migration or hypercare support experience
 * Strong customer-facing communication skill

Job Types: Contract, Temporary

Application Question(s):

 * Willingness to undergo background verification and drug test

Education:

 * Associate (Preferred)

Experience:

 * Data migration: 3 years (Required)
 * Desktop support: 3 years (Required)
 * Active Directory: 3 years (Required)

## Description

Engineer will provide onsite end-user support across three phases of the Bird to Black & Veatch (BV) IT migration. You will work directly with users to ensure a smooth transition to new BV devices, credentials, and enterprise applications, serving as the primary point of contact for migration-related issues on the ground.

Engagement Phases

 * User Readiness: Support users receiving new BV laptops ahead of cutover
 * Cutover Weekend: Provide onsite hands-and-feet support during migration execution
 * Hypercare: Support users post-cutover with onboarding, application, login, and connectivity issues, * Provide onsite support across User Readiness, Cutover, and Hypercare phases of the Bird to BV migration
 * Set up and configure new BV laptops, docking stations, monitors, keyboards, and peripherals
 * Assist users with first-time BV login, new credentials, and temporary password setup
 * Configure and troubleshoot Microsoft Authenticator / MFA setup
 * Validate access to Outlook, Teams, OneDrive, and SharePoint
 * Support printer setup, print validation, and scan-to-email testing
 * Troubleshoot WiFi, VPN, and network connectivity issues
 * Validate device-based applications and support AVD / Windows App access
 * Coordinate with remote technical bridge teams and SMEs for issue resolution
 * Capture screenshots and logs for escalation; update user readiness trackers and provide daily status updates
 * Provide white-glove support to executive and VIP users during onboarding and hypercare
 * Escalate unresolved issues to IAM, M365, Network, EUC, Application, or AVD teams as required
 * Work extended hours or weekends during cutover activities as required
 * Maintain professional communication with customer, migration, and leadership teams


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