> Markdown version of [/jobs/ext/534828-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/534828-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Specialist - **Company:** (san Diego) - **Location:** San Diego, CA, United States - **Experience:** Experienced - **Salary:** $65,692.0 - $72,834.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Learning Management Systems, Issue Tracking Systems, Network Troubleshooting, Azure Active Directory, Microsoft InTune, Information Technology - **Published:** June 11, 2026 - **Apply:** https://www.juju.com/job/00000000g72ato ## About the Role + Experience in providing first-level support to end-users via phone, email, or in-person. + Proficient with Active Directory, Azure, Microsoft Entra, Intune, and Microsoft 365. + Skilled in troubleshooting and resolving hardware, software, and network issues. + Proficient with password resets, account lockouts, and MFA resets for all users. + Capability to ensure necessary permissions for various tools. + Adherence to and promotion of service desk best practices to ensure efficient and effective support. + Experience in reviewing ticketing system views and dashboards to monitor and manage support tickets. + Experience with Enterprise Resource Planning tools. + Ability to create request forms and automated workflow assignments. + Skill in assigning licenses and access to third-party apps. + Experience in creating and maintaining shared mailboxes and public folder mailboxes. + Ability to assist with Learning Management System login issues. + Experience in reviewing and executing employee account creation and deletion procedures. + Proficiency in managing account name change procedures. + Experience in reviewing daily business unit changes and ensuring all updates are accurately reflected in the system. + Strong understanding of IT systems and troubleshooting techniques. + Proficiency with various administrative tools and platforms. + Excellent communication and customer service skills. + Ability to manage multiple tasks and prioritize effectively. + Familiarity with service desk software. Certification: + Certifications in relevant IT fields such as CompTIA A+, Microsoft, or other certifications. Education and Experience: + Associate's degree in Information Technology, Computer Science, or a related field. Bachelor's degree preferred. + Minimum of 2 years of experience in a help desk or technical support role. Foreign Degree: Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services ( NACES ) or Academic Credentials Evaluation Institute, INC .( ACEI ). A copy of the evaluation must be submitted with your online application., All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and classified professionals. ## Description Applications are currently being accepted for Help Desk Specialist in the District's Information Technology Department. 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