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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Practice Architect-ServiceNow Product Owner - **Company:** TEKSYSTEMS INC. - **Location:** Linthicum Heights, MD, United States (Remote available) - **Experience:** Expert - **Salary:** $148,200.0 - $222,400.0 - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Ajax (Programming Language), Google App Engines, User Authentication, Cascading Style Sheets (CSS), Configuration Management Databases, Computer Telephony Integration, Java Database Connectivity, JSON, Lightweight Directory Access Protocols (LDAP), System Center Operations Management, System Center Configuration Manager, Open Database Connectivity, OpenID, Security Assertion Markup Language (SAML), Simple Object Access Protocol (SOAP), Systems Integration, Web Applications, Web Services, ServiceNow IT Service Management, Information Technology, Restful APIs, Servicenow, Programming Languages - **Published:** June 11, 2026 - **Apply:** https://www.juju.com/job/00000000g74nts ## About the Role anticipate problems; define the problem; identify possible causes; work with team to identify solutions; select and implement the most appropriate solution. * Make key decisions based upon input from teams; solid understanding of IT Services principles; firm and business objectives and needs analysis. Stakeholder Engagement * Act as the primary liaison between internal teams and external customers for platform capabilities and roadmap. * Translate business needs into technical requirements and ensure alignment with platform strategy. * Provide regular updates to leadership on product performance, risks, and opportunities. EDUCATION AND EXPERIENCE Required * ServiceNow Certified System Administrator * BA or BS degree in a related field * Minimum 5 years ServiceNow product ownership, platform management, or solution architecture * Minimum 5 years experience building, integrating and delivering enterprise-wide solutions * Proven ITSM product/solution development management experience * Practical, hands-on experience with various versions of the ServiceNow platform * Strong Implementation experience on all core modules of the IT Service management product Preferred * ServiceNow Certified Implementation Specialist * Certified Master Architect or Certified Technical Architect preferred * ITIL foundations certification * MS degree * Work experience in professional services and consulting * Experience working in an MSP or multi-customer environment * Experience with several of the following ServiceNow products including: ITSM, ITOM, Virtual Agent, Integration Hub, AppEngine, SAMPro , HAMPro, FSM, CSM, HRSD, SPM and IRM. * Experience with NOW Assist AI development and configuration. * Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered * CMDB experience with multiple sources of data including ServiceNow Discovery, Integrations with other tools, and data imports. Service Mapping experience is also a plus. * ServiceNow Integration experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID , Digest Authentication, ODBC, Data Export, CTI * Practical knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web Services * Proposal and/or Statement of Work development experience SKILLS AND ABILITIES * Excellent communication, stakeholder management, and agile delivery skills * Product Development * Understanding of resource management, organizational change management, risk management, quality management and integration management. * Understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organizational structure. * Awareness of new and emerging technologies * Strong analytical skills and problem-solving skills needed to manage technical challenges on multiple projects/programs simultaneously. * Leadership skills for product direction and motivation of technical teams that deliver quality services. * Excellent management, interpersonal, communication, and organizational skills. * Sound judgment and tact. * Ability to work and team effectively with clients, management and project team members. * Excellent written and verbal communicator. * Collaborative. Travel may be required up to 25%. Skills product management, Architecture Top Skills Details product management ## Description Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Here's what the opportunity supported through our TGS Talent Acquisition Team requires: The ServiceNow Product Owner contributes to the growth, effectiveness, and profitability of the organization by leading the vision, development and operational excellence of our ServiceNow platform as a service for multiple customers, both internal and external. The Product Owner is a strategic and execution-focused individual who balances business priorities with sound architectural design and governance, adhering to out of box best practices while ensuring scalable and high-quality service delivery across domains. The Product Owner may also be assigned to client engagements as a billable technical resource. This requires experience in solution consulting for ServiceNow and familiarity with a wide range of technologies. The Product Owner is expected to have the experience and background to perform all the duties described below for engagements that are focused on ServiceNow consulting/delivery management, including resource management, deliverables development, project planning and executions, adherence to contract attributes and costing, customer interaction, and other key aspects of solution based managed services. This role supports consulting revenues ranging between $5M and $10M annually. Strategic Leadership * Define and evolve the ServiceNow product vision and roadmap to support multi-tenant MSP operations. * Champion domain separation strategy to ensure secure, scalable customer environments. * Align platform capabilities with ITIL best practices and OOB functionality to minimize customization and maximize maintainability. * Work with members of the management team to understand project and business priorities and schedule work with development staff based on those priorities. * Exercise influence at many levels of the organization up to the Director Level. * Serve as a role model by promoting and demonstrating commitment to practice methodologies, processes and standards for both TEKsystems Global Services and industry-wide, recommending process improvements when necessary. * Lend expertise to internal IT teams and task forces as well as other IT projects/programs. Product Development & Delivery * Own the backlog and prioritize features, enhancements, and fixes across multiple customer domains. * Collaborate with architects, developers, and QA teams to ensure timely and high-quality releases. * Ensure ServiceNow projects / engagements are delivered with the highest quality, on time, and on budget * Provide input to practice methodologies, standards and leading practices. * Monitor and manage adherence to methodologies and standards to ensure activities occur as planned. * Provide support in solution phases of sales engagement life cycle or in project planning phases. * Provides project level of effort and cost estimation Operational Excellence * Oversee daily platform operations, ensuring SLAs, KPIs, and documented support processes are met. * Partner with support and service delivery teams to resolve incidents and implement continual service improvements. * Monitor platform health, usage, and performance across customer domains. * Proactively ## Related Videos - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Stop Renaming Teams, Start Product Thinking: A PM's Guide to Platform-as-a-Product](https://www.wearedevelopers.com/videos/100342-stop-renaming-teams-start-product-thinking-a-pm-s-guide-to-platform-as-a-product) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. 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