> Markdown version of [/jobs/ext/534872-service-supervisor-field](https://www.wearedevelopers.com/jobs/ext/534872-service-supervisor-field). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Supervisor - Field

- **Company:** Fabick Cat
- **Location:** Salem, IL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Business Software, Inventory Management Software
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a69ea4e34c990fbc

## About the Role

Do you have experience in Staff supervision?, Do you have a Bachelor's degree?, * Education

 + 2 year Technical Degree with emphasis on Diesel Engine or Earthmoving Repair is required
 + Bachelor's degree in Business Management or related field
 * Experience
 + 3-7 years of heavy duty or diesel engine service experience
 + 5 plus years in supervision, preferably supervising technicians
 * Knowledge, Skills and Abilities:
 + Excellent written and oral communication skills
 + Proficiency in Microsoft Word, Excel, and other business software applications

Special Physical Requirements:

 * Work environment is consistent with an office located on a parcel housing construction equipment inventory and repair/service shop
 * Safety training required; PPE required outside of office/parking lot area
 * Occasional lifting may be required up to 25 lbs
 * Must be able to sit and stand for long periods of time with frequent bending and stooping

## Description

* Reviews customer request for service to ascertain cause for service request, type of malfunction and customer address.
 * Determines staff hours, number of personnel, parts, and equipment required for service call, utilizing knowledge of product, typical malfunctions, and service procedures and practices.
 * Prepares schedules for service personnel, assigns personnel to routes or to specific repair and maintenance working according to workers knowledge, experience, and repair capabilities on specific types of products.
 * Arranges for transportation of machines and equipment to customer's location for repairs or from customer's location to shop for repairs that cannot be performed on premises. Finalizes Invoicing.
 * Review of work hours and parts utilized and work performed for each service call. Requisition replacement parts and supplies.
 * Counsel employees about work-related issues and assist employees to correct job-skill deficiencies. Monitor employees' work levels and review work performance.
 * Patrol and monitor work areas and examine tools and equipment in order to detect unsafe conditions or violations of procedures or safety rules. Investigate accidents and injuries, prepare reports of findings.
 * Compile operational and personnel records, such as time and productions records, inventory data, repair and maintenance statistics, and test results.
 * Communicate with customer regarding repair status and possible charges to be made on the machine during the repair process. Prepare and present service repair estimates.
 * All other duties as assigned.


## Related Videos

- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age)
- [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)

## Related Articles

- [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)