> Markdown version of [/jobs/ext/5351-it-helpdesk-technician](https://www.wearedevelopers.com/jobs/ext/5351-it-helpdesk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Technician - **Company:** Leadtech - **Location:** Barcelona, Spain (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Macintosh Computers, Application Services, Microsoft Azure, Ubuntu (Operating System), Linux, Azure Active Directory, Microsoft InTune, Gsuite - **Published:** May 16, 2026 - **Apply:** https://www.adzuna.es/details/5730900602 ## About the Role * Ticketing Tool Expertise: Hands-on experience with Jira Service Management (JSM). * Multi-OS Knowledge: Proficiency in troubleshooting across Mac, Windows, and Linux (specifically Ubuntu) environments. * Admin & Device Management: Basic understanding of Google Workspace Admin, Microsoft Azure, Microsoft Intune, and Apple Business Manager. * AI Mindset: Familiarity with the current AI ecosystem and an interest in leveraging AI tools to improve workplace processes and efficiency. * Core Competencies: A highly proactive approach to problem-solving and a strong commitment to teamwork. * Excellent communication and interpersonal skills * Languages: Fluent level of English and Spanish ## Description You're our perfect candidate if you: * Serve as the first point of contact for customers seeking technical assistance by email or ticketing tool. * Perform remote troubleshooting through diagnostic techniques and pertinent questions * Onboarding Leadtech's users * Provision and deprovision of workstation transferred from IT to users * Provision and deprovision of users with Azure AD and Google Workspace Admin * Installation, upgrade, and applications management remotely * Manage HW's warranties with the several suppliers. * Maintenance of licenses * Control about logistics and inventory * Full technical support to workstations and peripherals * Determine the best solution based on the issue and details provided by customers * Walk the customer through the problem-solving process * Direct unresolved issues to the next level of support personnel * Provide accurate information on IT products or services * Record events and problems and their resolution in logs * Follow-up and update customer status and information * Pass on any feedback or suggestions by customers to the appropriate internal team * Identify and suggest possible improvements on procedures, * Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets) * Team-building activities * Monthly afterwork * Free coffee and snacks * Free fresh fruit * English courses * Permanent internal training + annual budget for external training * Games room (Nintendo, table tennis, futbolín) * Terrace at the office * An innovative approach to all internal processes and businesses * Work with the latest technologies + Career progress opportunities Equal Employment Opportunity Employer: Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be part of a great project! Hiring process * First step: 15-minute phone interview to get to know you * Second step: On-site interview with HR and your future manager to talk about the position and how we approach work. * Third step: HR's timely response regarding the status of your application and/or a second interview ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)