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# Desktop Support Technician

- **Company:** Servbank, sb Inc.
- **Location:** Danville, IL, United States
- **Salary:** $49,920.0 - $64,100.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Microsoft Office, Network Connections, Software Troubleshooting, Peripherals, Computer Equipment, Laptops
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2573ca58f71fcc9e

## About the Role

Do you have experience in Windows?, Do you have a High school diploma or GED?, The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the ability to work independently and collaboratively. This position plays an important role in ensuring employees and contractors have reliable access to the technology they need to work efficiently., * High school diploma or equivalent required; associate degree in an IT-related field preferred.

 * Minimum of 1 year of desktop, helpdesk, or related technical support experience.
 * Strong troubleshooting, communication, and customer service skills.
 * Working knowledge of Windows, Microsoft Office, Active Directory, and Microsoft 365 Admin Center.
 * Basic understanding of computer hardware, peripherals, and network connectivity troubleshooting.
 * Ability to work independently or as part of a team in a fast-paced environment.
 * Strong organizational skills, attention to detail, and ability to document technical solutions.
 * Ability to lift and transport equipment weighing up to 50 pounds.

Preferred Qualifications

 * CompTIA A+, Microsoft, or other relevant desktop support certification.

## Description

We are seeking a knowledgeable and customer-focused Desktop Support Technician to join our IT team. This role is responsible for providing technical support, troubleshooting, and maintenance for desktops, laptops, peripherals, software, and related systems., * Provide technical support for employees and contractors, including desktops, laptops, software, hardware, printers, and peripherals.

 * Troubleshoot and resolve technical issues quickly to minimize downtime.
 * Install, configure, maintain, and support workstations, applications, and end-user devices.
 * Assist with user account support in Active Directory and Microsoft 365.
 * Document issues, resolutions, procedures, and equipment changes in the ticketing system or knowledge base.
 * Collaborate with IT team members to resolve issues and support business needs.
 * Communicate clearly and professionally with technical and non-technical users.
 * Stay current with tools, technology, and best practices to support continuous improvement.


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