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# Data Collection Specialist

- **Company:** Office Solutions, Incorporated
- **Location:** Gaithersburg, MD, United States
- **Salary:** $42,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office
- **Published:** June 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fca6a81f04c11e56

## About the Role

Do you have experience in Data collection?, Do you have a Doctoral degree in life sciences?, · Excellent communication skills

· Advanced computer and/or networking skills strongly preferred

· Displays patience in explaining highly technical information to customers who may not be tech-savvy

· Ability and desire to provide exceptional customer service

· Ability to act with a sense of urgency while paying attention to detail

· Ability to multi-task effectively and thrive in a fast-paced environment

· Ability to work independently and as part of a team

· Proficient with Microsoft Office (especially Excel and Word)

Education/Experience Requirements:

· Bachelor's degree preferred, * Data collection: 1 year (Required)

## Description

Position summary: The Data Collection Specialist is responsible for performing a variety of administrative duties including the configuration and on-going management of our copier status management software, Page Trac. This software is used for meter collection and auto toner replenishment. This position may require on-site assessments to document output device locations and usage, and coordination and tracking of special projects as needed.

Position responsibilities:

· Create new client accounts and Data Collection Agent (DCA) install links through Page Trac and provide to the proper party

· Follow-up after equipment installation to make sure the DCA was installed, and the devices are reporting

· Troubleshoot Page Trac connectivity issues and escalate DCA tickets as needed

· Manage and update the DCA dashboard with relevant equipment information

· Manage and complete DCA tickets for devices or hosts that have gone offline

· Run weekly reports to audit current DCA connectivity and ticket statuses

· Update customer account information with current data collection methods

· Assist Billing Administrator with meter collection as needed

· Act as a backup for mainline incoming calls


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