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# IT Support Technician

- **Company:** Express Employment International
- **Location:** Laramie, WY, United States
- **Experience:** Experienced
- **Salary:** $48,173.0 - $52,603.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Documentation, Issue Tracking Systems, Microsoft Office, Systems Development Life Cycle, Internet Protocol Telephony, Information Technology
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ba77f96053447a94

## About the Role

Do you have experience in Team development?, Do you have a Associate's degree?, * Associate degree in Information Technology or related field, or equivalent work experience (2+ years).

 * Strong proficiency in Microsoft Office Suite / Office 365 (Excel, Word, etc.).
 * CompTIA certification preferred.
 * Minimum of 2 years of technical customer service or help desk experience.
 * Working knowledge of:
 * Enterprise-level hardware
 * IT peripherals and device support
 * Basic VoIP phone systems
 * Building infrastructure systems
 * Ticketing systems and service management tools

## Description

Express Employment Professionals is partnering with a local organization to hire an IT Production Support Technician. This role plays a key part in supporting and enhancing technology systems by contributing to the development of new functionality and improving existing solutions. The technician will serve as a liaison between the outsourced Service Desk, Production Support Team, and Infrastructure Team, while also acting as a backup escalation point for technical support., * Serve as a Tier 2 escalation point for the outsourced Service Desk.

 * Lead and coordinate Production Support projects and initiatives.
 * Troubleshoot and resolve routine technical issues across hardware, software, and third-party applications.
 * Act as backup to the Production Support Manager.
 * Develop, maintain, and improve documentation standards related to infrastructure, service desk processes, and system development.
 * Identify and implement system improvements to enhance performance, security, reliability, scalability, and functionality.
 * Deliver technical support via phone, in-person, and online channels, ensuring accurate documentation of incidents.
 * Maintain working knowledge of all applications to assist employees or route issues appropriately.
 * Collaborate with stakeholders and third-party vendors to ensure service expectations are met and procedures are followed.
 * Stay current on hardware, software, and third-party technologies used within the organization.
 * Provide technical guidance, mentorship, and training to the Service Desk team, and assist in developing policies and procedures.
 * Manage workstation deployment and maintenance.
 * Oversee inventory management of IT peripherals and equipment.
 * Assist with decommissioning outdated hardware and software.
 * Provide on-site ("remote hands") support for vendors and the Infrastructure Team.
 * Monitor systems, alerts, and logs; create tickets and coordinate with vendors as needed.


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