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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operation Center Technician Level 2 - **Company:** STRATA NETWORKS - **Location:** Saratoga Springs, UT, United States - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Internet Service Provider, LiveChat, Microsoft Office, Networking Basics, Network Routers - **Published:** June 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3491543f45d71178 ## About the Role Do you have experience in WAN?, Do you have a High school diploma or GED?, The ideal candidate is a quick learner, independent, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. This person must be an excellent communicator with strong technical aptitude, experience in call center or ISP support environments, and a commitment to delivering an outstanding customer experience., * Required: Prior call center experience and technical support experience. * Required: Strong understanding of basic networking fundamentals (WAN vs LAN, router setup, fiber ONT basics, connectivity troubleshooting, etc.). * Required: Excellent communication and customer service skills. * Strong problem-solving abilities with a resourceful, self-driven approach to task completion. * Ability to multitask, manage time effectively, and work independently with minimal supervision. * Proficiency in Microsoft Office and general computer applications. * Ability to work collaboratively within a team-oriented environment. * Preferred: Bilingual Spanish speaker. * Required Education: High school diploma or equivalent.[JA1] * Preferred: Certified (CCNA), Associates or working towards CS/IT/IS Degree., * Must pass a background check and drug screen. * Must have reliable transportation. ## Description Avative Fiber (majority-owned subsidiary of Strata Networks) is a fast-growing local Internet Service Provider delivering premier fiber internet to residents and businesses in Saratoga Springs. We are seeking a motivated and experienced customer support & technical specialist to join our tight-knit, high-performing team. This individual will serve as a key member of our in-house call center, providing exceptional customer service, technical troubleshooting, and operational support across multiple teams., * Handle incoming and outgoing communications, including phone calls, text messages, emails, and live chat. * Support customers with billing inquiries, account changes, and sales-related questions. * Perform Tier 1 and Tier 2 fiber internet technical troubleshooting, including router configuration, connectivity diagnostics, and basic network support. * Build sustainable relationships and trust with customers through professional, clear, and patient communication. * Create, update, and maintain customer tickets with accurate documentation. * Assist the Operations team with customer outreach, scheduling, expansion project coordination, and ongoing upgrade initiatives. * Collaborate closely with Technical Operations, Customer Operations, the Technical Engineer, Project Manager, Construction teams, and Field Technicians. * Support the seamless flow of customer information between teams to ensure timely resolution of issues. * Maintain professionalism when handling difficult or escalated customer interactions. * Contribute positively to a small, growing team environment with flexibility and adaptability. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Embracing the Hybrid Cloud: Unlocking Success with Open Source Technologies](https://www.wearedevelopers.com/videos/883-embracing-the-hybrid-cloud-unlocking-success-with-open-source-technologies) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)