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# Systems Technician - Cincinnati, OH

- **Company:** LAN Solutions, Inc.
- **Location:** Cincinnati, OH, United States
- **Experience:** Experienced
- **Salary:** $62,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Computer Networks, Network Troubleshooting, Microsoft SharePoint, Windows Desktop, Network Server, User Administration
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=64d0cdc01f2030b3

## About the Role

Do you have experience in macOS?, * Strong experience troubleshooting Windows and macOS workstations, printers, and peripheral devices

 * Experienced in Microsoft 365 administration (Exchange online, Teams, OneDrive, SharePoint)
 * Experienced in Active Directory, Group Policy, and user management
 * Basic understanding of networking concepts, * Prior relevant experience at an MSP is required.
 * Estimate of 3+ years recent experience in a similar position.
 * Client-focused and ownership mindset
 * Excellent interpersonal skills
 * A collaborative, agile team player
 * Can effectively self-manage multiple tasks, tickets or projects simultaneously
 * You are an impassioned learner and always open to receive training, coaching and feedback for continuous improvement
 * Ability to lift and carry up to 50lbs
 * Extended periods of sitting, standing, typing, and talking
 * Ability to travel (by car) to client sites as needed

## Description

We are looking for an experienced Systems Technician to join the team and deliver exceptional service to clients. This isn't just a support role; it's your chance to make IT personal. You'll be the first point of contact for our clients, tackling a wide range of technical challenges, building lasting relationships, and keeping businesses running smoothly. You'll work alongside a collaborative, growth-minded team that values learning, ownership, and happiness, all while improving the way our clients experience technology.

Systems Technician Primary Responsibilities, Activities and Results:

 * Manage and resolve support tickets following documented processes and service standards
 * Provide best in class client support through phone, email, chat, and remote sessions
 * Provide on-site support at client offices as-needed in the Dayton region (weekly, bi-weekly, or monthly visits depending on client needs)
 * Effective cross functional collaboration to ensure timely and accurate resolutions
 * Resolve hardware, software, and network issues on workstations, servers, and mobile devices
 * Microsoft 365 and Active Directory administration
 * Participate in after-hours on-call rotation (once every couple of months on average)
 * Assist with project implementations as needed
 * Document processes, solutions, and client environments in our knowledge base


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