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# Technical Support Analyst I

- **Company:** Thermocopy of Tennessee, Inc.
- **Location:** Knoxville, TN, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Cloud Computing, CompTIA Network+, CompTIA Security+, Issue Tracking Systems, Network Troubleshooting, Remote Service Software, Software Deployment, ServiceNow IT Service Management, Information Technology
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cd968f9b84c25680

## About the Role

Do you have experience in macOS?, Do you have a Associate's degree?, * Associate's degree in Computer Science, Information Technology, or a related field

 * Certifications (preferred but not required):
 * CompTIA A+
 * CompTIA Network+
 * CompTIA Security+
 * MS-900 Microsoft 365 Fundamentals

Experience & Technical Skills

 * 0-2 years in a technical support or help desk role
 * Basic understanding of networking, operating systems (Windows/macOS), and common software applications
 * Familiarity with ticketing systems and remote support tools

Soft Skills

 * Strong communication and interpersonal skills
 * Analytical thinking and problem-solving ability
 * Patience and customer service orientation, * Exposure to ITIL practices or certification
 * Experience with cloud platforms (e.g., Microsoft 365)
 * Experience in IT ticketing systems
 * Ability to work in a fast-paced, team-oriented environment
 * Multilingual skills for diverse support environments

## Description

Are you passionate about solving technical problems and helping people? Join our team as a Technical Support Analyst I, where you'll be the first point of contact for users experiencing issues with their technology. This entry-level role is perfect for individuals who enjoy troubleshooting, delivering excellent customer service, and growing their IT career in a fast-paced, team-oriented environment.

What You'll Do

 * Respond to user inquiries via phone, email, and ticketing systems
 * Diagnose and resolve hardware, software, and network issues
 * Provide clear, step-by-step technical guidance to users
 * Escalate complex issues to senior support or specialized teams
 * Document support interactions and resolutions
 * Assist with software installations, updates, and configurations
 * Deliver remote support and maintain high levels of professionalism
 * Collaborate with IT teams to resolve recurring issues, * Technical Support Dispatcher - Coordinate and assign incoming support requests
 * Technical Support Analyst II - Handle more complex issues and specialize in systems
 * Senior Technical Support Analyst - Contribute to product development and advanced troubleshooting


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