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# Computer Support Specialist (Infrastructure & Support)

- **Company:** Trax Federal Credit Union
- **Location:** Tampa, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, IBM System I, Backup Devices, System Configuration, Data Integrity, Linux, Issue Tracking Systems, Security Software, Computer Networking Systems, Enterprise Software Applications, System Availability, Information Technology
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=73d8a0ef681b4227

## About the Role

Do you have experience in Windows?, * 3-5 years of technical experience in IT, preferably in a financial institution

 * Progressive experience supporting PC/LAN hardware, software, operating systems, and communication platforms (including Windows, Linux, and enterprise systems such as IBM AS400/iSeries)
 * Experience working within a ticketing system and managing requests in alignment with SLA expectations
 * Strong independent troubleshooting skills with exposure to infrastructure, networking, and system support
 * Familiarity with telecom systems and supporting distributed branch environments is a plus

## Description

* Support and maintain the credit union's IT infrastructure, including network systems, servers, endpoints, telecom systems, and peripheral devices, ensuring high availability and performance
 * Monitor, troubleshoot, and resolve hardware, software, network, and Windows-related issues across branch and corporate environments
 * Provide end-user support for technical issues, including software applications, system access, and hardware functionality (onsite, remote, and phone support)
 * Perform system configuration, installation, and testing for workstations, servers, telecom equipment, and other infrastructure components
 * Administer and monitor backup procedures to ensure data integrity, security, and recoverability
 * Maintain accurate documentation for systems, equipment, configurations, warranties, and support processes
 * Manage and resolve service requests and incidents within established SLA timelines, ensuring timely ticket completion and service quality
 * Install, configure, and deploy software updates and new applications across the organization
 * Troubleshoot and repair IT equipment, including PCs, laptops, printers, phones, and other peripheral devices
 * Work with cybersecurity tools and follow established security practices to support endpoint and infrastructure protection
 * Stay current with emerging technologies and recommend improvements to enhance system performance, security, and efficiency
 * Assist with planning and implementation of system upgrades, infrastructure enhancements, and technology initiatives
 * Ability to travel to multiple branch locations (9 branches) as needed to provide onsite technical and infrastructure support
 * Ability to lift and move IT equipment up to 30 lbs as part of regular job duties


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