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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Epic Clinical Applications Analyst - **Company:** Central Inc - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $75,000.0 - $95,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, System Configuration, Decision Support Systems, Electronic Data Interchange (EDI), Knowledge Management, Microsoft Office, Microsoft Visio, Electronic Medical Records, Health Level Seven International, Tools for Reporting, Smart Forms - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c0d62acc23639db2 ## About the Role Do you have experience in Workflow management (operations management method)?, * 3+ years working in a healthcare setting using Epic EMR * 2+ years of EMR-focused support or customer service experience * Experience in healthcare operations (e.g., billing, workflows, clinical) Preferred * Clinical background and hands on experience * Epic Certification (Clinical Content Builder preferred) * HL7 Interface * Experience in ambulatory or acute care settings Skills & Competencies * Strong troubleshooting and problem-solving skills * Ability to explain technical concepts to non-technical users * Excellent time management and prioritization * Adaptability in a fast-paced, evolving environment * Proficiency with Microsoft Office (Word, Excel, Visio), * Epic: 3 years (Required) * EMR systems: 2 years (Required) ## Description Central Oregon IPA (COIPA) is seeking an Epic Clinical Applications Analyst with a focus on Ambulatory to support our member clinics and internal teams. In this role, you'll serve as a key resource for clinical application support, helping transform healthcare data into meaningful, actionable insights while improving workflows and user experience. You'll be the first point of contact for help desk support, working closely with internal teams, member clinics, and vendors to resolve issues, optimize systems, and ensure smooth day-to-day operations. What You'll Do Help Desk & Support * Provide first-line support to member clinics and internal staff * Troubleshoot and resolve clinical application issues * Route and coordinate tickets with internal teams and external vendors (Epic, MSPs, etc.) Ticket Management & Escalation * Document, track, and prioritize support requests * Escalate complex or high-priority issues appropriately * Collaborate with stakeholders to gather details for approvals and decision-making Epic & Clinical Application Support * Serve as a subject matter expert for Epic and clinical applications, providing education, break/fix support, and solutions to clinic staff * Configure and maintain Epic build including order sets, SmartForms, SmartLists, decision support tools, and quarterly release updates * Monitor and maintain HL7 interfaces to ensure seamless data exchange between Epic and third-party clinical systems, escalating issues as needed * Standardized and document workflows, system configurations, and build decisions to improve efficiency, scalability, and regulatory compliance * Partner with clinical staff, IT, and operational leadership to translate operational needs into system solutions, supporting upgrades, go-lives, and new feature activations * Utilize Epic reporting tools (Reporting Workbench, SlicerDicer) to monitor utilization and support clinical decision-making * Maintain Epic Clinical Content Certification Documentation & Knowledge Management * Create and maintain user-friendly guides and training materials * Manage COIPA's internal documentation library * Improve accessibility and organization of resources * Create & maintain policies and procedures ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Prompt API & WebNN: The AI Revolution Right in Your Browser](https://www.wearedevelopers.com/videos/1615-prompt-api-webnn-the-ai-revolution-right-in-your-browser) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [XR Demystified: Separating Facts from Fiction in 2024](https://www.wearedevelopers.com/videos/1117-xr-demystified-separating-facts-from-fiction-in-2024) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Most Popular Web Developer Jobs in Europe](https://www.wearedevelopers.com/magazine/163-7-most-popular-web-developer-jobs-in-europe) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)