> Markdown version of [/jobs/ext/537212-it-solutions-technologist](https://www.wearedevelopers.com/jobs/ext/537212-it-solutions-technologist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT & Solutions Technologist - **Company:** Fox Marble, Inc. - **Location:** Richmond, CA, United States - **Contract:** Permanent contract - **Skills:** Microsoft Access, JavaScript (Programming Language), Microsoft Windows, Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Apple Mac Systems, Spreadsheets, Software as a Service, Information Systems, Computer Programming, Cursor (Graphical User Interface Elements), Dynamic Host Configuration Protocol, Web Development, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Python (Programming Language), Networking Basics, Salesforce.Com, Software Engineering, SQL Databases, Data Streaming, Systems Integration, TypeScript, Wi-Fi Technology, Tablet Computers, Break Fix, Information Technology, Slack, Gsuite, Restful APIs, GPT, User Administration - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=69679a255cb16584 ## About the Role Do you have experience in macOS?, * IT Fundamentals: Working knowledge of Windows and macOS, hardware troubleshooting, and basic networking concepts (DHCP, DNS, Wi-Fi troubleshooting). Prior campus help desk, lab assistant, or tech support experience is highly valued! * Environment & Logistics: Comfortable working in a live manufacturing environment (dust, noise, heavy machinery). * Physical & Travel: Ability to lift and move standard IT equipment (monitors, PCs, printers). Reliable transportation and willingness to travel to Aromas, CA 1-2 times per month (mileage reimbursed). Authorized to work in the U.S. Qualifications for the Software Half (50%) * Programming Aptitude: Foundational programming experience in any modern language (Python, JavaScript/TypeScript, or similar) via coursework, coding bootcamps, or personal side projects. You don't need to be a senior engineer-you just need to understand coding logic and love using AI tools to build things. * AI-Forward Curiosity: Active exposure to or high excitement for AI coding assistants (Claude, Cursor, Copilot, ChatGPT) to accelerate development. * Strong Communicator: Ability to explain a technical issue to a production lead on the floor and a software design to an executive manager. Nice to Have (But Not Required) * Bachelor's degree in IT, Computer Science, Information Systems, or a related field (equivalent practical, self-taught experience is just as welcome!). * Side projects or coursework involving SQL, REST APIs, or basic web development. * Experience supporting users in a fast-paced retail, warehouse, manufacturing, or field environment. ## Description Are you a recent IT/CS graduate, bootcamp alum, or self-taught builder who wants to bypass the boring, multi-year "help desk sentence" and actually start building solutions? We are creating a brand-new position designed to be the ultimate launchpad for an ambitious, early-career technologist. This role is exactly half frontline IT support and half agile software creation. If you love troubleshooting real hardware on a physical shop floor, but you are also obsessed with using modern AI coding tools to build internal tools that change how a business runs, this role was built for you. Instead of sitting behind a siloed ticketing system all day, you will work directly with our operations and executive teams. You'll play a hands-on role in digital transformation, supporting both Fireclay and Fox Marble (our high-end marble fabrication business). We don't expect you to have a decade of corporate desk experience-we expect you to be a fast learner who leverages modern tech to build fast. The 50/50 Split: How You'll Spend Your Week * 50% Frontline IT & Factory Support (The "Hard Hat" Half): You are the go-to technical resource for the people making and shipping our product on the factory floor. You keep workstations, networks, shop tablets, and printer connectivity running smoothly. You don't mind dust, noise, or hands-on troubleshooting. * 50% AI-Driven Software & Integrations (The "Builder" Half): You partner with operations leaders to replace messy spreadsheets with smart, automated tools. Using modern AI tools (Cursor, Claude Code, Copilot), you build internal dashboards, connect SaaS APIs, and write code to optimize the business. The Team You'll Work With As our Early-Career Technologist, you will be an integral part of our talented Operations and Technology team, reporting directly to the IT/Operations Manager. You will bridge the gap between traditional IT support, SaaS systems, and industrial automation. Meet your Mentor & Hiring Manager, Marshall McKerchie! Marshall joined Fireclay Tile in 2024 to spearhead digital transformation and manufacturing excellence. His team supports every corner of the organization, ensuring our digital tools work as hard as our makers do. By putting technology at the heart of our operations, we're streamlining workflows and creating a more seamless, efficient experience for our entire team. A Day in the Life: Two Distinct Realities The IT & Operations Support Half (50%) * Frontline Technical Resource: Be the person someone walks up to and asks, "My label printer is doing the thing again-can you help?" Triage and resolve day-to-day issues for workstations, barcode scanners, A/V, and shop-floor kiosks. * SaaS Stack Administration: Manage user onboarding/offboarding, account provisioning, MFA, and access reviews across our SaaS stack (Google Workspace, Microsoft 365, Slack, Salesforce). * Industrial Awareness: Help support CNC machines, Waterjets, and shop-floor hardware from a networking and connectivity perspective. * Multi-Site Maintenance: Manage inventory of hardware, peripherals, and licenses. Travel to our Aromas, CA factory 1-2 times per month to support the team there in person. Document runbooks and FAQs so the next problem solves itself. The AI-Driven Software Projects Half (50%) * AI-First Software Development: Take ownership of small-to-medium internal software projects from intake through deployment-the kind that used to take six months, but which a sharp technologist can now deliver in days using modern AI coding tools. * Workflow Automation: Shadow operations leaders to understand current-state workflows and translate manual, spreadsheet-heavy processes into clean internal tools. * System Integrations: Build and maintain small automations and data flows to close the gap between software and floor operations., * Schedule: Onsite at our Richmond, CA factory 3 days per week; remaining days remote or as-needed onsite. 1-2 trips per month to our Aromas, CA factory. * Culture: Our culture thrives on professional development, ongoing training, and genuine opportunities for growth within the organization. We are makers supporting dreamers-come build the future of manufacturing technology with us! Serving as a Brand Ambassador, representing our shared legacy of excellence and our core values including: Kindness Honesty Tread Lightly on the Earth Measure Twice, Cut Once Ganas (Desire) Accountable to B Corp standards, ensuring we take care of our People and our Planet while turning a Profit. ## Related Videos - [WeAreDevelopers LIVE – AI, Freelancing, Keeping Up with Tech and More](https://www.wearedevelopers.com/videos/1786-wearedevelopers-live-ai-freelancing-keeping-up-with-tech-and-more) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Speak, Code, Deploy: Transforming Developer Experience with Voice Commands](https://www.wearedevelopers.com/videos/1159-speak-code-deploy-transforming-developer-experience-with-voice-commands) ## Related Articles - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 137 - AI'm not sure about this](https://www.wearedevelopers.com/magazine/485-dev-digest-137-ai-m-not-sure-about-this) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 118 - not a total recall](https://www.wearedevelopers.com/magazine/452-dev-digest-118-not-a-total-recall) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Dev Digest 122 - Cracks in the polyfill](https://www.wearedevelopers.com/magazine/457-dev-digest-122-cracks-in-the-polyfill)