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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager - Client Support - **Company:** LTD Global - **Location:** Washington, DC, United States - **Experience:** Experienced - **Salary:** $95,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Microsoft Azure, Software as a Service, CompTIA Security+, Information Systems, System Configuration, Information Technology Operations, Networking Hardware, Microsoft Software, Windows Servers, Network Planning and Design, Cloud Services, Cloud Platform System, Information Technology, Cisco - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e86954ea5f87d78f ## About the Role Do you have experience in Windows Server administration?, Do you have a Bachelor's degree?, Qualifying for this role means you have a bachelor's degree in information systems, Computer Science, Systems/Network Engineering, or related field or equivalent combination of experience and education (multiple certifications in lieu of degree). Experience as IT Manager/IT Operations Manager/IT Project Manager and advanced knowledge and experience with cloud computing platforms (Microsoft 365, Azure, AWS). 5-7 years in the IT field with 2 years providing systems/network design & administration, focusing on Windows server architecture, network device configuration, and cloud services. Project Management, Microsoft and Cisco, or other industry certifications (CCNA, Security+, Azure Administrator, etc.) ## Description As the IT Manager, you will be responsible for overseeing and managing the day-to-day operations of Global Impact's Clients,IT systems, networks, and applications. This role involves managing the deployment, maintenance, and improvement of technology systems that support business objectives, ensuring compliance with security standards. We are seeking a candidate who demonstrates the ability to: * Manage all phases of new client onboarding, including kickoff and alignment, implementation and configuration, user training, and go-live execution. * Manage IT infrastructure and SaaS application environments to ensure reliable operations, strong security controls, and effective backup and disaster recovery capabilities. * Ensure the availability, integrity, and security of IT systems and infrastructure to minimize downtime and optimize performance. * Conduct IT & Security audits and prepare assessment reports for Global Impact clients. * Collaborate in the planning, design, and execution of IT initiatives and projects, ensuring delivery within scope, timeline, and budget. * Oversee the IT helpdesk function, ensuring timely, efficient, and high-quality technical support for all employees. * Manage and support the lifecycle of both Windows and Mac hardware, including provisioning, configuration, maintenance, and decommissioning. * Partner with the Managed Service Provider (MSP) to ensure Service Level Agreements (SLAs) are met, with a focus on customer satisfaction and timely ticket resolution. * Develop and implement operational processes and procedures to enhance efficiency and service delivery. * Collaborate with cross-functional teams to improve and streamline client onboarding processes. * Develop and maintain IT and cybersecurity policies, procedures, and standards for Global Impact clients. * Ensure that all hardware and software assets are current, properly configured, and operating efficiently. * Maintain accurate and up-to-date IT documentation, including system configurations, processes, and procedures. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)