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# Director of IT & Support Services

- **Company:** Blackboard, Inc.
- **Location:** Dallas, TX, United States
- **Experience:** Expert
- **Salary:** $57,720.0
- **Contract:** Permanent contract
- **Skills:** Access Network, Active Directory, Backup Devices, CompTIA Network+, CompTIA Security+, Cyber Security, Information Systems, Data Loss, Disaster Recovery, Identity and Access Management, Internet Security, Intrusion Detection and Prevention, Network Security, Network Diagrams, Network Planning and Design, Network Administration, Server Administration, Single Sign-On, Systems Integration, Virtualization Technology, Software Vulnerability Management, Wide Area Networks, Wireless Networks, Computer Network Operations, System Availability, Firewalls (Computer Science), Information Technology, User Accounts
- **Published:** June 13, 2026
- **Apply:** http://careercenter.tasanet.org/job_listing.php?id=164457

## About the Role

Bachelor's degree in Computer Science, Information Systems, or related field (required)
Master's degree (preferred)
-Industry certifications preferred (e.g., CompTIA Network+, Security+, CCNA, MCSA, or equivalent)

Experience:

-Minimum of seven (7) years of progressively responsible experience in information technology and network administration
-Minimum of three (3) years in a supervisory or management role within a K-12 or higher-education environment

Special Knowledge/Skills:

-In-depth knowledge of LAN/WAN design, server administration, and network security
-Expertise in Active Directory, firewall systems, and backup/disaster recovery processes
-Familiarity with SIS integrations, single sign-on, and data protection regulations (FERPA, CIPA, etc.)
-Strong leadership, communication, and project-management skills
-Ability to analyze technical issues and implement sustainable solutions
-Demonstrated ability to manage budgets, contracts, and vendor relationships

## Description

Description/Notes: To provide leadership, management, and oversight of district technology infrastructure, networking, server systems, cybersecurity, and end-user support services. The Senior Director of IT & Support Services ensures secure, reliable, and efficient operations of all technology systems that support instruction, administration, and compliance. This position works collaboratively with the Chief of Data & Technology to plan, implement, and sustain technology initiatives that align with district goals and Texas Education Agency (TEA) requirements.

Major Responsibilities and Duties

Infrastructure and Network Management

-Direct all aspects of network operations, including LAN/WAN connectivity, wireless infrastructure, and internet security
-Oversee district servers, storage, and virtualization environments to ensure high availability and disaster recovery readiness.
-Maintain cybersecurity systems, including firewalls, endpoint protection, intrusion detection, and vulnerability management.
-Coordinate with external vendors to ensure uptime and compliance with E-Rate and other federal/state technology funding programs.
-Ensure all district sites maintain secure and reliable network access aligned with instructional and operational needs.

Helpdesk and Support Services

-Lead the district's helpdesk operations to ensure timely response, resolution, and customer satisfaction.
-Establish escalation procedures and service level agreements (SLAs) for IT support requests.
-Develop and implement staff training for technology best practices and security awareness.
-Manage device inventory, imaging, and lifecycle replacement for end-user hardware.

Systems Administration and Security

-Administer user accounts, permissions, and authentication systems (Active Directory, Google Admin, SSO).
-Oversee data backup, retention, and disaster recovery protocols to protect against data loss or system downtime.
-Collaborate with the Chief of Data & Technology to align security practices with SIS, PEIMS, and district data governance policies.

Project Management and Collaboration

-Participate in technology planning, procurement, and implementation of district technology initiatives.
-Work jointly with the Chief of Data & Technology to design scalable solutions for system integration and network expansion.
-Prepare and maintain technical documentation, network diagrams, and standard operating procedures (SOPs).

Leadership and Supervision

-Supervise IT staff including network engineers, technicians, and helpdesk personnel.
-Develop professional growth plans for technology staff and conduct annual evaluations.
-Promote a service-oriented culture focused on problem solving, efficiency, and continuous improvement.

Supervisory Responsibilities: Network Engineers, Systems Administrators, Technical Support Specialists/Helpdesk Staff


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