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# Helpdesk Intake Coordinator (IT)

- **Company:** Avalon Risk Management
- **Location:** Schaumburg, IL, United States
- **Salary:** $41,600.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Software Engineering, Zendesk
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=35d032f3bbd8cb55

## About the Role

Do you have experience in Technical Proficiency?, We are looking for candidates with a track record of tenacity and customer service. While PC competency is required, we can teach you the additional technical skills. To succeed, one must be detail-oriented and be able to prioritize, meet deadlines, and stay organized. You must be flexible in your day to day to handle special projects that may arise. Excellent time management skills are a must, and you must be able to work well with a team and on your own. Your desire to seek out solutions and help our employees and clients is what sets you apart. Our next hire will have a solid work ethic foundation and is looking to grow their skills.

## Description

* Capture all issues accurately into our ticket system (e.g. Zendesk) and escalate to higher tiered support as needed
 * Field phone calls via Avalon's help desk support numbers
 * Handle minor software issues through troubleshooting or escalating to higher tiered support
 * Maintain, configure, and support Windows OS computers
 * Document support issues and their respective resolution
 * Support Avalon office moves with set up of new services and equipment.
 * Other projects as needed

The successful candidate will be a team player and be willing to share new ideas. You must be very organized and willing to learn new concepts, programs, etc. Our support team members are tenacious and enjoy seeking out complete solutions. Being proactive is the name of the game where it comes to supporting our employees.


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