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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Support Technician - **Company:** Allo Communications - **Location:** Lincoln, NE, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** VoIP, Complex Networks, Ethernet, PC Tools, Internet Protocol, Multi-protocol Systems, Network Troubleshooting, Managed Extensibility Framework (.NET Framework), Network Architecture, Network Protocols, Computer Network Technologies, Network Support, Fortinet, Cisco - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0ea9719191206ed1 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Network infrastructure?, Do you have a Bachelor's degree?, * Bachelor's Degree or equivalent work/military experience * Telecommunications or related fieldA combination of education and experience is acceptable EXPERIENCE: * At least two years of Engineering/Layer 1-3 Network experience in a Tier 1 or 2 environmentTCP/IP knowledge and understanding of Data/IP networks SKILLS / KNOWLEDGE / ABILITIES: * Industry certifications desired: MEF, Cisco, MPLS, Fortinet, VoIP, Video * Strong leadership/administrative skills (multitasking, planning, and organizing) * Ethernet circuit knowledge * Advanced computer skills * Strong verbal and written communication skills * Strong interpersonal skills * Good troubleshooting skills and methodologies * Experienced in analyzing issues, distilling and communicating their relevant aspects * Ability to identify risks/issues and develop recommendations for resolution * Shift work and on-call flexibilityAttention to detail REQUIREMENTS: * Remain stationary for extended periods * Ability to communicate information * Ability to operate a computer * Possess/Maintain a valid Driver's License * Ability to pass a Fingerprint Based Background Check ## Description Responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills in order to perform in-depth troubleshooting of all issues that arise. The primary function is to perform escalated network repair, execute tactical projects, and own overall network troubleshooting on issues referred by the General Squad or from other sources. Responsible for resolving application and network problems. In addition to competency in technical areas that are common to the core network and services, each Engineer will serve as subject matter experts in multiple specialized areas., * Understands all network technologies, designs and product offerings in order to troubleshoot and analyze complex network designs/issues and provides short/long term resolution plans. * Understands, applies and maintains network standards as documented. Provides technical feedback to engineering concerning design/product changes/enhancements. Performs the responsibilities in a high pressure, short timeline environment, which includes managing and responding to aggressive customers. * Manages mid-range projects with minimal supervision including OPS requirements, document reviews, ( Method of Procedures) MOP reviews, software and hardware upgrades, maintenance scheduling, etc. * Conducts detailed MOP reviews and Event de-confliction to ensure minimal customer impact during scheduled maintenances . * Understands, applies and maintains network standards as documented by Engineering. * Works with vendors to determine root cause and chronic issues. 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