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# FRPS Security Operations Center (SOC) Agent

- **Company:** First Responder Protective Services Corp
- **Location:** Addison, TX, United States
- **Salary:** $35,360.0 - $39,520.0
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Global Positioning Systems (GPS), GPS Tracking Unit, Operational Data Store
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3ccf018c422fddc2

## About the Role

Do you have experience in Team scheduling?, * Strong communication skills (verbal and written).

 * Ability to multitask in a fast-paced operations environment.
 * Exceptional attention to detail with a commitment to accuracy.
 * Previous experience in dispatching, operations monitoring, security operations, logistics, or related fields is a plus.
 * Proficiency with basic computer systems, GPS platforms, and communication tools.
 * Reliable, professional, and able to handle confidential/sensitive information.

Schedule 24/7 Operations Center coverage (weekdays and weekend).

 * Full-time and part-time opportunities.
 * Some shifts may be fast-paced and high-pressure, while others may be slower and require steady monitoring.
 * Hands-on experience with cutting-edge technology and modern security systems.

## Description

As a Security Operations Center Agent (Dispatcher), you will serve as the central point of contact for both clients and field teams. You will monitor real-time GPS tracking, live camera feeds, and communication streams while meticulously managing critical operational data. This role requires excellent attention to detail, fast decision-making, and the ability to balance both fast-paced and slower periods of work., * Respond promptly to incoming client emails, phone calls, and text messages; send appropriate outbound updates and confirmations.

 * Facilitate communication with field agents escorting high-value cargo nationwide.
 * Monitor GPS signals for all active loads to ensure accurate tracking and reporting.
 * Oversee live video feeds from field teams using advanced surveillance tools.
 * Meticulously review and validate all operational data, ensuring accuracy between client instructions and field team reports.
 * Provide clients with real-time updates on departures, arrivals, delivery confirmations, and incident reports.
 * Assign escort teams, book their travel arrangements (airfare, rental cars, hotels), and manage scheduling to minimize overtime.
 * Maintain accurate logs and records for accountability and client reporting.


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