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# IT Help Desk 1/2

- **Company:** FIT Staffing, Inc.
- **Location:** Westfield, MA, United States
- **Contract:** Permanent contract
- **Skills:** Software Applications, Internet Protocol, Virtual Private Networks (VPN), Local Area Networks, Software Maintenance, Computer Networking Systems, Peripherals, Computer Equipment, Laptops
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f43b85c53629cc54

## About the Role

Do you have experience in VPN?, Do you have a Associate's degree?, Associates or Bachelor's degree in IT or related field

## Description

Our client is seeking multiple IT Help Desk Level 1/2 candidates for an onsite position with their team in Westfield, MA. They are committed to attracting and maintaining a diverse, dynamic workforce that encourages personal and professional growth for individual and team success. If you are looking for an environment where innovation and creativity are cultivated within a respectful and friendly atmosphere, please apply., Provide hardware, software, connectivity, application and problem resolution to all client computers and users by diagnosing and guiding users through step-by-step solutions. Clearly communicate technical solutions in a user-friendly, professional manner. Work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required., Identifies, diagnoses, and resolves basic problems for the end-users of our clients. This includes but is not limited to workstations, laptops and applications including third party applications.
Provides end-user problem resolution over the phone for client software and connectivity.
Sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
Diagnoses and resolves end-user network, PC hardware problems, e-mail, Internet, VPN, and local-area network access problems.
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
Assists in creating knowledge-base documentation for internal use in supporting users in a timely manner.

Knowledge Of:
Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures.


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