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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Application Support Specialist - **Company:** CompuNet, Inc. - **Location:** Meridian, ID, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Artificial Intelligence, Application Lifecycle Management, User Authentication, Microsoft Azure, Microsoft Online Services, Business Software, Microsoft Outlook, Software Documentation, Cyber Security, System Configuration, Data Hub, DevOps, Github, JSON, Microsoft Dynamics, Power BI, Microsoft SharePoint, Software Engineering, Systems Architecture, Management of Software Versions, Model-Driven Development, Microsoft Power Automate, Office365, Build Management, Information Technology, Software Version Control, Powerapps - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c586fe8daffbd465 ## About the Role Do you have experience in Technology security practices?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent professional experience * 3+ years of hands-on experience administering, configuring, and building on the Microsoft Power Platform * Microsoft PL-200 (Power Platform Functional Consultant Associate) certification, or demonstrated equivalent knowledge across the full PL-200 skill set including model-driven apps, canvas apps, Power Automate, Power Pages, Dataverse, Copilot Studio, security, and solution management * Hands-on Dataverse experience including data modeling, security roles, business units, permissions, and solution management * Experience with Power Automate including cloud flows, expressions, error handling, and advanced connector usage across SharePoint, Lists, Teams, Outlook, and related Microsoft 365 services * Familiarity with application lifecycle management including solution packaging, versioning, and deployment across environments, * Microsoft AI-900 (Azure AI Fundamentals) or AB-900 (Microsoft 365 Copilot and Agent Administration Fundamentals) certification * Familiarity with Dynamics 365 Customer Service, Sales, Field Service, or Project Operations modules * Previous software development experience * Microsoft 365 and Entra administration familiarity, including user, group, and license management * Basic familiarity with API consumption, including REST endpoints, authentication, and JSON * Familiarity with source control and DevOps practices, including Azure DevOps or GitHub Skills & Abilities * Ownership and follow-through with consistent delivery of work from intake through completion * Social awareness, communication, and relationship-building with the ability to work effectively with internal users, technical peers, architects, leadership, and CompuNet customers * Power Platform foundation with hands-on depth in Dataverse, security and permissions, Power Automate, and solution management * AI-first and automation-first mindset that evaluates where AI and automation capabilities deliver better outcomes than traditional application builds * Collaboration with systems architecture, the Dynamics 365 build team, Power BI operations, and reactive support leadership * Written and verbal communication suitable for business users, technical peers, customers, and leadership audiences * Commitment to ongoing certification across the Microsoft Power Platform and AI ecosystem ## Description This role builds on core operational ownership while taking a more active role in shaping solutions during new initiatives and system enhancements. The Senior Application Support Specialist serves as a senior escalation point, resolves complex cross-system issues, and drives improvements that reduce long-term support demand. The role partners closely with architecture and project teams during design and build efforts to ensure solutions are supportable, maintainable, and aligned with operational needs., * Administer and maintain business applications with deeper ownership across system behavior and configuration strategy * Lead more complex configuration changes and cross-system adjustments * Guide alignment between systems and evolving business processes * Maintain and improve configuration standards and documentation, * Serve as a senior escalation point for complex or high-impact issues * Lead investigation of issues spanning multiple systems, teams, and workflows * Provide guidance to other support resources on troubleshooting and resolution approaches * Ensure consistent resolution quality and communication SOP STRATEGY & SUPPORT SCALABILITY * Drive prioritization of SOP development based on support trends * Ensure SOPs address root causes, not just symptoms * Improve support processes and documentation standards * Mentor others in creating effective, usable documentation PROCESS & SYSTEM IMPROVEMENT * Identify systemic issues and drive improvements that reduce long-term support demand * Evaluate when configuration, process changes, or system enhancements are required * Recommend improvements to architecture and workflows through appropriate channels * Identify and apply automation or AI capabilities where they provide clear operational benefit PROJECT PARTICIPATION & SOLUTION INFLUENCE * Actively participate in new solution builds and system enhancements * Provide input during design to ensure supportability and operational readiness * Identify risks, gaps, and downstream support implications early * Assist with complex testing, validation, and rollout activities * Ensure clean transition from project delivery to operational ownership ## Related Videos - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Introducing JSON Structure](https://www.wearedevelopers.com/videos/100219-introducing-json-structure) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)