> Markdown version of [/jobs/ext/538440-it-support-administrator](https://www.wearedevelopers.com/jobs/ext/538440-it-support-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Administrator - **Company:** Continental Carbon - **Location:** Houston, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, CompTIA Security+, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Hyper-V, Identity and Access Management, Networking Hardware, Virtual Private Networks (VPN), Networking Basics, Network Diagrams, Service Pack, Security Information and Event Management, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Backup and Restore, Wireless Access Point, Wi-Fi Technology, Software Licensing, Network Routers, Cloud Platform System, Computer Network Technologies, Information Technology, Network Support, Patch Management, Cloud Migration, Cisco, Vmware - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e7ea1c27973fe87c ## About the Role Do you have experience in IT department experience?, Do you have a Associate's degree?, * Experience: Minimum of 3 - 4 years of progressive experience in IT Help Desk, Desktop Support, or Junior Systems Administration roles. * Education: Associate or Bachelor's Degree in Information Technology, Computer Science, or a related technical field (relevant experience considered). * Certifications: CompTIA Security+ (highly valued), Network+, A+, Microsoft Certified endpoints, or Cisco Certified Network Associate (CCNA). * Security & Compliance Mindset: Strong foundational knowledge of cybersecurity best practices and direct alignment with the NIST CSF 2.0 framework. * Travel Flexibility: Willingness and ability to travel to various corporate locations as operationally required. * OS & Cloud Ecosystems: Deep administrative knowledge of Windows OS (Non-Windows OS environments are a major plus) alongside strong Microsoft 365 and Active Directory management skills. * Network Fundamentals: Solid, practical understanding of core networking: TCP/IP, DHCP, DNS, VLANs, and VPN protocols. * Modern Tech Horizons: Familiarity with virtualization platforms (VMware or Hyper-V), remote support software, and an understanding of modern AI risks and tools. * Industry Experience: Prior exposure to managing or supporting IT infrastructure within a manufacturing, industrial, or fast-growing corporate environment. Soft Skills: Elite troubleshooting skills combined with customer-centric communication, you can translate complex technical bugs i, * Help desk: 3 years (Required) * compTia security +: 1 year (Required) License/Certification: * CCNA (Required) * CompTIA Security+ (Required) ## Description Security & Identity Management (Critical Priority) * Policy Enforcement: Strictly adhere to and enforce Continental Carbon's corporate security frameworks, compliance standards, and acceptable use policies. * SecOps & Monitoring: Actively leverage MFA solutions, Endpoint Protection, and SIEM monitoring tools to defend the enterprise environment against evolving threats. * Incident Response: Respond rapidly to security anomalies, execute immediate remediation protocols, deliver post-event root-cause analysis, and escalate critical breaches to senior tiers. * IAM Controls: Administer secure user lifecycles (onboarding/offboarding) via Active Directory and Microsoft 365, ensuring the principle of least privilege regarding permissions and access tokens. System & Endpoint Administration * Lifecycle Management: Build, deploy, and maintain standardized computer images for seamless desktop and laptop installations. * Infrastructure Monitoring: Keep a pulse on server health, automated data backups, and core IT infrastructure stability. * Patch Management: Enforce routine operating system updates, software patches, and system-wide security upgrades. * Asset Optimization: Manage the full inventory lifecycle of corporate IT assets, peripherals, and software licensing. * Vendor Operations: Act as the primary point of contact for external hardware vendors, overseeing workstation replacements and printer/copier servicing. Network Support, Mobility & Collaboration * Site Support & Travel: Travel occasionally to regional company sites to conduct hardware rollouts, physical network audits, and hands-on infrastructure updates. * Connectivity & Hardware: Support and troubleshoot local office network equipment, including routers, switches, and Wi-Fi Access Points. * Tier 1/2+ Support: Own the queue for local and remote technical service tickets, troubleshooting hardware, applications, and basic network issues. * Team Synergy: Partner closely with senior IT staff on large-scale infrastructure upgrades, cloud migrations, and vendor management. * Documentation Architecture: Author and maintain high-quality technical blueprints, network diagrams, standard operating procedures (SOPs), and incident logs. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)