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# Software Engineer

- **Company:** IBA InfoTech Inc.
- **Location:** Raleigh, NC, United States
- **Contract:** Permanent contract
- **Skills:** Code Review, Computer Programming, Databases, Issue Tracking Systems, Oracle (Applications), Software Engineering, Enterprise Software Applications, Information Technology
- **Published:** June 14, 2026
- **Apply:** https://ibainfotech.com/software-engineer-application-support

## About the Role

* A degree in IT / Computer Science or Life Science field
 * Hands-on experience in software development
 * Must be proficient in multiple software programing languages
 * Proficiency with databases, Oracle preferred
 * Working experience in remote troubleshooting
 * Strong written and verbal communication skills including technical writing skills
 * Excellent organization and problem-solving skills
 * Strong analytical skills; a second language is mandatory
 * ITIL certification is a plus
 * Experience with enterprise systems is a plus

## Description

* Investigate client issues (replicate/diagnose/document problems)
 * Review knowledge base for known errors & creation of knowledge as needed (1st level)
 * Replicate customer incidents in-house (2nd level)
 * Perform source code review to resolve customer incidents (3rd level)
 * Deploy patches and hot-fixes in customer environments
 * Producing, testing and debugging source code
 * Understand business processes in (life science & pharmaceutical) industry
 * Collaborate with in-house engineers in distributed teams to resolve incidents
 * Correspond with customers using service desk communication tools (phone/email/ticketing system/online meetings)
 * Compliance with established procedures and workflows (IMS / agreements / SOPs)
 * Constantly be on the lookout for ways to improve design, documentation and maintenance of Werum's products
 * Develop project extensions (incl. testing)
 * Understand functionalities of company products
 * Cover overnight support hotline (rotating schedule)


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